Experienced Customer Support Coordinators – Virtual Healthcare Platform Support and Customer Service Experts

Introduction to blithequark Imagine being part of a fast-growing health tech company that is revolutionizing the way patients, doctors, and healthcare providers interact. blithequark is a pioneering force in the virtual care landscape, offering a range of services across multiple distribution channels, including Direct-to-Consumer, Employers and Private Insurers, and Public Sector Institutions. With a growing network of over 2,000 healthcare providers and nearly 4 million Canadians having access to our services, blithequark is one of Canada's fastest-growing virtual care companies. Our entrepreneurial culture is centered around our purpose to support people's health and well-being and to strengthen the healthcare system. About the Position We are seeking highly skilled and dedicated Customer Support Coordinators to join our Customer Support team. As a Customer Support Coordinator at blithequark, you will be the first point of contact for our patients, providers, and prospective customers. You will help them troubleshoot issues and navigate our platform through live chat and email, ensuring that every interaction is professional, friendly, and aligned with blithequark's high standards for customer care. If you are a strong communicator who thrives in a fast-paced environment and enjoys solving problems and helping people, we encourage you to apply for this exciting opportunity. Your Impact Support customers with confidence: Respond to live chat and email inquiries, following predefined workflows to provide quick, accurate solutions. Troubleshoot and problem-solve: Guide users through basic troubleshooting steps, helping them get back on track. Know when to escalate: Identify issues that need a deeper dive and seamlessly pass them to the right team. Keep things moving: Manage multiple conversations efficiently while ensuring a great customer experience. Stay adaptable: Work in a dynamic, fast-moving environment, adjusting to new processes and updates as blithequark continues to grow. 12-18 Month Deliverables In your first 90 days, you will become familiar with blithequark's support workflows, ticketing system, and troubleshooting guides, confidently handling live chat and email inquiries while learning when to escalate issues. You will focus on managing multiple conversations efficiently, ensuring quick and accurate responses, and contributing feedback to improve internal knowledge bases and processes. Over the next 12–18 months, you will continue delivering efficient, high-quality support, adapting to new platform updates, workflows, and technologies. You will help streamline ticketing processes, ensuring smooth escalations and better issue resolution, while maintaining fast response times and a seamless customer experience as blithequark scales. Candidate Profile Strong written communication skills. Customer-facing experience (e.g., retail, hospitality, call centers, or administrative roles with customer interaction). Tech-savvy and comfortable learning and navigating multiple systems. A natural problem-solver who can break down issues into clear, simple steps. Friendly, patient, and professional, able to handle customer interactions with empathy and efficiency. Experience using ticketing systems or live chat platforms (e.g., Zendesk, Freshdesk, Intercom) is an asset but not required. A healthcare background is not required. This role is focused on troubleshooting and platform support—not medical advice. Essential and Preferred Qualifications To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work efficiently in a fast-paced environment. You will be tech-savvy, with experience using ticketing systems or live chat platforms being an asset. A healthcare background is not necessary, as this role is focused on platform support and troubleshooting. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply. Skills and Competencies Strong written and verbal communication skills. Excellent problem-solving and troubleshooting skills. Ability to work efficiently in a fast-paced environment. Tech-savvy, with experience using ticketing systems or live chat platforms. Empathetic and patient, with excellent customer service skills. Ability to work independently and as part of a team. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Coordinator, you will have the chance to develop your skills and knowledge in a fast-paced and dynamic environment. You will be part of a team that is passionate about delivering exceptional customer service and supporting the growth and development of our virtual care platform. We offer a range of training and development programs, including onboarding, mentorship, and ongoing education and training. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply. Work Environment and Company Culture At blithequark, we are proud of our entrepreneurial culture, which is centered around our purpose to support people's health and well-being and to strengthen the healthcare system. We are a team-oriented organization that values collaboration, innovation, and creativity. We believe in providing a supportive and inclusive work environment that allows our employees to thrive and grow. Our company culture is built around our core values, which include being a team, doing big things, celebrating wins and owning mistakes, getting better every day, and being all the way in. If you are looking for a company that values its employees and is committed to making a positive difference in the healthcare system, we encourage you to apply. Compensation, Perks, and Benefits We offer a competitive compensation package, including a range of perks and benefits that are designed to support the health and well-being of our employees. These include: Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones. Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more. Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond. blithequark access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations. Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included. Destination5: work internationally in eligible countries for up to 5 days per year. Retirement savings plan: invest in your future with our group retirement savings plan. Branch out budget: $1,000 annually to pursue professional development and fuel your growth. Conclusion If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Support Coordinator at blithequark, you will be part of a team that is committed to supporting the growth and development of our virtual care platform. You will have the chance to develop your skills and knowledge in a fast-paced and dynamic environment, and you will be part of a company that values its employees and is committed to making a positive difference in the healthcare system. Don't miss out on this opportunity to join a fast-growing and innovative company that is changing the face of healthcare. Apply today to become a part of the blithequark team!