Experienced Customer Service Representative – Delivering Exceptional Support and Empowering Small Businesses to Thrive

Welcome to blithequark At blithequark, we believe that success is not just about achieving our goals, but also about empowering others to achieve theirs. As a leader in the small business service industry, we are dedicated to providing innovative solutions that transform the way service is delivered. Our mission is to help small businesses succeed, and we are looking for a talented and passionate Customer Service Representative to join our team. About Our Industry The small business service industry is rapidly evolving, and technology is playing a key role in this transformation. With the rise of digital platforms and mobile devices, customers expect more convenience, flexibility, and personalized service. At blithequark, we are at the forefront of this revolution, providing cutting-edge solutions that enable small businesses to deliver exceptional customer experiences. Our platform allows businesses to quote, schedule, invoice, and collect payments from their customers, while also providing a seamless and professional customer experience. Our Culture and Values At blithequark, we pride ourselves on our culture of transparency, inclusivity, collaboration, and innovation. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, empowering, and fun. We have been recognized as one of the best places to work by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Our Executive team has over thirty years of industry experience, and we have been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. The Team Our Customer Success department is the heart of blithequark, and we are looking for a Customer Service Representative to join our team. Our team is passionate about delivering exceptional customer service, and we are committed to empowering our customers to succeed. We believe in authentic interactions, empathy, and providing top-tier support to our customers. If you are a people person who is passionate about helping others, we want to hear from you. The Role As a Customer Service Representative at blithequark, you will be the foundation of our success. You will work with our hundreds of thousands of users to provide award-winning customer service, using live chat, phone, or email. You will assist users in understanding our newest features, help with functionality and custom workflows, problem-solve issues, and accept feedback. This role directly impacts the lives of our entrepreneurs who rely on blithequark to run their businesses, and we take this responsibility seriously. Key Responsibilities: Respond to inquiries that encompass the entire blithequark ecosystem from new and existing customers through live chat, phone, or email. Troubleshoot issues or problem-solve questions that customers may have about a feature, bug, or workflow. Maintain high channel productivity across our different mediums. Be a liaison for customer feedback to product and technical teams. Build a knowledge base of FAQs and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions. To Be Successful, You Should: Be the ultimate people person, with a passion for helping others and delivering exceptional customer service. Be agile and adaptable, with the ability to solve problems quickly and efficiently. Be empathetic to our customers' journeys, with a deep understanding of their needs and challenges. Be clear and effective in interactions with our customers over the phone, with excellent verbal communication skills. Be able to craft professional and empathetic responses to customer inquiries via email and chat, with attention to detail and clarity in your writing. Be curious, with a desire to learn and grow, and a willingness to ask questions and probe for more information. Be incredibly reliable for our customers and the rest of the success team, with a strong work ethic and a commitment to delivering exceptional results. Be resilient in the face of adversity, with the ability to overcome challenges and learn from them. Be confident with technology, with the ability to touch type and navigate cloud-based software with ease. Essential and Preferred Qualifications: To be successful in this role, you should have a strong background in customer service, with a proven track record of delivering exceptional results. You should be highly organized, with excellent communication and problem-solving skills. A degree in a related field, such as business or communications, is preferred, but not required. Experience working in a fast-paced, dynamic environment is also an asset. Skills and Competencies: To succeed in this role, you should have excellent communication and interpersonal skills, with the ability to build strong relationships with our customers and internal stakeholders. You should be highly organized, with excellent time management and problem-solving skills. You should also be proficient in cloud-based software, with the ability to learn new systems and technologies quickly. Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including career coaching, leadership development, and technical skills training. We also offer a range of benefits, including extended health benefits, retirement savings matching, and stock options. If you are looking for a challenging and rewarding career with a company that is dedicated to your growth and success, we want to hear from you. Work Environment and Company Culture: At blithequark, we pride ourselves on our culture of transparency, inclusivity, collaboration, and innovation. We believe in creating a work environment that is supportive, empowering, and fun. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive wellness program. We also believe in giving back to our community, with a range of volunteer and charitable initiatives. Compensation, Perks, and Benefits: We offer a competitive compensation package, with a starting salary of $50,000. We also offer a range of benefits, including extended health benefits, retirement savings matching, and stock options. Our comprehensive wellness program includes access to mental health resources, fitness classes, and healthy snacks. We also offer a range of perks, including flexible working hours, remote work options, and a comprehensive wellness program. Conclusion: If you are a passionate and driven individual who is looking for a challenging and rewarding career with a company that is dedicated to your growth and success, we want to hear from you. At blithequark, we are committed to delivering exceptional customer service, and we are looking for a talented and dedicated Customer Service Representative to join our team. Apply now to take the first step in your career with blithequark. How to Apply: To apply for this role, please submit your application, including your resume and a cover letter. We will review your application and contact you if we would like to move forward with the next steps. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Equal Opportunity Employer: blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we encourage applications from all qualified candidates.