Experienced Customer Support Specialist – Foodservice Technology Solutions Expert for blithequark

Introduction to blithequark blithequark, a leading provider of end-to-end foodservice technology solutions, is seeking a highly skilled and resourceful Customer Support Specialist to join our dynamic Customer Experience team. As a privately owned SaaS organization with a global presence, we pride ourselves on delivering innovative solutions that streamline operations, reduce food waste, and meet regulatory requirements for healthcare and aging services professionals. Our mission is to improve the quality of patient and resident care, and we're looking for a talented individual to help us achieve this goal. About the Role We're looking for a thorough and resourceful Customer Support Specialist to provide tailor-made solutions to our customers and help pinpoint product issues as we continuously hone and refine our technology. As a key member of our Customer Experience team, you'll be an expert problem solver, delving deep to resolve complex issues and ensuring the timely and successful delivery of solutions according to customer needs and objectives. A Day in the Life of a Customer Support Specialist Ensure Delivery to Customers: Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Be the Point of Contact: Field support calls, chats, and emails coming into the queue for internal and external users. Manage Incoming Queries: Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets. Improve the Technology: Troubleshoot reported issues and create defects for product review, and participate in software/hardware testing. Continue to Grow Professionally: Research and consult manuals and training material for self-guided continued learning. Essential Qualifications To be successful in this role, you'll need: 1-3 years of direct experience in customer support roles, preferably in the foodservice, acute care, or tech industry. A foodservice certification, such as Food Service Manager, Certified Dietary Manager, Registered Dietician, Dietary Technician, Hospitality Manager, or equivalent. Experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software. Exceptional flexibility in stressful situations and the ability to thrive under pressure, delivering top-notch strategic solutions for customer issues. A passion for investigating issues, solving highly analytical problems, and not stopping or following up until a resolution is found. Excellent communication skills, with the ability to explain complex topics easily and succinctly, and a keen eye for detail. A valid passport and no travel restrictions that limit your ability to cross the border between Canada and the USA (and Vietnam if required for the role). Preferred Qualifications While not essential, the following qualifications are preferred: Experience working in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate. A passion for being directly involved in projects and initiatives that offer continued learning and endless opportunity to express ideas and build leadership skills. Skills and Competencies To succeed in this role, you'll need to possess the following skills and competencies: Problem-Solving: Ability to analyze complex issues and develop effective solutions. Communication: Excellent verbal and written communication skills, with the ability to explain complex topics easily and succinctly. Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines and deliver results. Teamwork: Ability to work collaboratively with cross-functional teams to achieve common goals. Adaptability: Ability to adapt to changing circumstances and priorities, and to thrive in a fast-paced environment. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to: Professional Development Opportunities: Training and development programs to help you build new skills and advance in your career. Mentorship: Experienced colleagues who can provide guidance and support to help you succeed in your role. Cross-Functional Collaboration: Opportunities to work with different teams and departments to gain a deeper understanding of our business and operations. Work Environment and Company Culture At blithequark, we pride ourselves on our progressive culture that values teamwork, innovation, and employee well-being. Our company culture is built on the following principles: Teamwork: We believe that collaboration and teamwork are essential to achieving our goals and delivering exceptional results. Innovation: We encourage creativity, innovation, and experimentation to drive growth and improvement. Employee Well-being: We prioritize our employees' physical, mental, and emotional well-being, and offer a range of benefits and programs to support their health and happiness. Compensation, Perks, and Benefits As a blithequark employee, you'll be eligible for a range of benefits, including: Competitive Salary: A salary that reflects your skills, experience, and qualifications. Health Benefits: Comprehensive health, dental, and vision benefits to support your physical and mental well-being. Retirement Savings Plan: A 401(k) plan to help you plan for your future. Flexible Work Arrangements: Hybrid flexibility to balance work and life, including remote work options and flexible hours. Professional Development Opportunities: Training, development programs, and mentorship to help you grow and advance in your career. Conclusion If you're a motivated and resourceful individual with a passion for customer support and foodservice technology, we encourage you to apply for this exciting opportunity to join our team at blithequark. Don't let imposter syndrome hold you back – we want to hear from you! Apply today with your resume and answers to our application questions, and take the first step towards a rewarding and challenging career with a company that's making a real difference in the lives of healthcare and aging services professionals.