Senior Manager - Customer Analytics and Insights for Data-Driven Decision Making at blithequark

Introduction to blithequark blithequark is a pioneering force in the fintech industry, providing a unified digital origination and decisioning platform that empowers financial institutions to meet the evolving needs of their customers. Our platform is designed to scale with banks and credit unions at any stage of their digital journey, delivering a seamless, digital-first experience that streamlines everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, blithequark enables financial institutions to control risk across any product while optimizing performance and enhancing security. Our flexible, modular platform is backed by enterprise-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years. Our Commitment to Inclusion, Diversity, and Belonging At blithequark, we believe that inclusion, diversity, and belonging are more than just words - they are actions. We empower intrepid engagement and learning, increase diverse representation, and foster a culture where everyone can bring their full self to work without regard to differences. We look for people who not only embrace this culture but also contribute to it with their unique perspectives and experiences. A Day in the Life of a Senior Manager - Customer Analytics As a Senior Manager of Customer Analytics at blithequark, your day will be dynamic and fast-paced. You'll start by collaborating with the Customer Success team to understand their data needs and priorities for the day. Your tasks may include analyzing customer performance and usage data, identifying trends or patterns, and generating insights to improve customer satisfaction and retention. You'll also work closely with the Revenue Operations team to ensure data accuracy and availability for analysis. You'll communicate your findings and recommendations to internal stakeholders, including Customer Success Managers and Leadership, as well as senior client stakeholders, to drive informed decision-making. Team and Work Environment You will join a team of approximately 40 professionals across the Revenue Organization, which includes Marketing, Sales, Sales Engineering, Solutions, Customer Success, and Operations. Our team is passionate about delivering exceptional results and is committed to collaboration, innovation, and continuous learning. We offer a flexible and supportive work environment that encourages creativity, experimentation, and growth. Key Responsibilities Strategic Analysis & Forecasting: Analyze current customer data and business strategies across product, marketing, and credit to identify actionable insights. You will be responsible for explaining performance variances, recommending remedial actions to senior leadership, and developing predictive models to forecast future trends and opportunities. Drive Strategic Initiatives: Lead data-driven initiatives to enhance partner growth and profitability. You will convert analytical insights into specific recommendations for fraud detection and authentication, credit optimization, and work with the Customer Success and Marketing teams to define project deliverables and timelines. You will enhance and maintain dashboards and reports to track customer health, usage patterns, and performance metrics. Stakeholder Engagement & Communication: Collaborate with cross-functional teams, including Customer Success, Revenue Operations, Finance, and Product, to gather requirements and implement data-driven solutions. You will be responsible for developing and presenting key recommendations and findings to senior leadership at blithequark and its customers. You will support Customer Success Managers with creating executive business review reports that create compelling data narratives. Furthermore, you will proactively identify opportunities to optimize customer workflows and improve the overall customer experience. Essential Qualifications Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. 7+ years of proven experience working in data analysis, preferably in a customer-facing role within the fintech industry. Proficiency in SQL for data querying and manipulation. Strong analytical skills with the ability to interpret complex data sets and generate actionable insights. Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders. A strong executive presence, familiarity, and fluency when interacting with senior clients in credit risk. Experience with data visualization tools such as Tableau, Power BI, or Looker. Detail-oriented mindset with a focus on data accuracy and quality. Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively. Preferred Qualifications Advanced degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. 10+ years of experience in data analysis, with a focus on customer-facing roles in the fintech industry. Experience with machine learning algorithms and modeling techniques. Proficiency in programming languages such as Python, R, or Java. Experience with cloud-based data platforms and tools such as AWS, Azure, or Google Cloud. Certifications in data science, analytics, or a related field. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs, workshops, and conferences to help you enhance your skills and stay up-to-date with the latest trends and technologies in the industry. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results and are committed to collaboration, innovation, and continuous learning. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative. We believe in empowering our employees to take ownership of their work and to make decisions that drive results. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. Our company culture is built on the values of inclusion, diversity, and belonging, and we are committed to creating a workplace where everyone can thrive. Compensation, Perks, and Benefits We offer a competitive salary range of $146,250 - $170,625, depending on experience. You will also be eligible for annual performance bonuses as part of our commitment to shared success. Our benefits package includes a range of perks, such as health insurance, retirement savings, and paid time off. You will also have access to a range of training programs, workshops, and conferences to help you enhance your skills and stay up-to-date with the latest trends and technologies in the industry. Conclusion If you are a motivated and experienced data analytics professional who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. As a Senior Manager - Customer Analytics at blithequark, you will have the opportunity to work with a talented team of professionals who are committed to collaboration, innovation, and continuous learning. You will be empowered to take ownership of your work and to make decisions that drive results. Don't miss out on this opportunity to join a dynamic and fast-paced team and to contribute to the growth and success of blithequark. Apply now and take the first step towards an exciting and rewarding career with blithequark.