Experienced Customer Success Manager for Small to Medium-Sized Businesses in EMEA Region - Driving Security and Compliance Excellence through Strategic Customer Partnerships

Welcome to blithequark At blithequark, our mission is to empower businesses to earn and prove trust in a continuously evolving security landscape. We believe that security should be monitored and verified continuously, and we enable companies to practice better security and prove it with ease. blithequark has a kind and talented team, and while some have prior security experience, many have been successful at blithequark without it. Our team is dedicated to helping businesses achieve robust security and compliance outcomes, and we are now looking for a highly skilled Customer Success Manager to join our team in the EMEA region. About the Role As a Customer Success Manager at blithequark, you will play a pivotal role in guiding customers through their security and compliance journeys with our specialized solutions. By combining your customer-centric approach with expertise in blithequark's products and security best practices, you will contribute to the overall success and satisfaction of blithequark's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. This role is hybrid, based in our London office 3 days per week, and is not eligible for remote work at this time. Key Responsibilities Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with blithequark customers across industries, functions, and stages of their customer journey in a strategic manner. Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities. Empower customers to become self-sufficient blithequark champions, solving their immediate needs while focusing on their long-term success, value realization, and retention. Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Become a product expert on blithequark and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management solution. Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. Partner with your CS team to co-create plays to drive engagement across the blithequark customer base with impactful adoption and retention results. Liaise with Support to help quarterback resolutions for customer issues. Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. How to be Successful in this Role To be successful as a Customer Success Manager at blithequark, you will need to have: 3+ years of experience in Customer Success at a SaaS company. Background in running a book of business of ~150-170 accounts. Background in running a strategic book of business. Willingness to collaborate with others and drive mutually beneficial outcomes. Self-motivated and curious: Bias for action and committed to iterating when necessary. Ability to work effectively in a highly ambiguous, ever-changing environment. Possess clear and thoughtful communication skills, with strong critical thinking ability. Be highly empathetic to customers, with a proven track record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers. Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up. Experience working in the security or compliance industry is a bonus! Fluency in German and French is a bonus! What We Offer As a Customer Success Manager at blithequark, you can expect: Industry-competitive salary and equity. 100% covered medical, dental, and vision benefits with dependents coverage. 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive). Health & wellness stipend. Remote workspace stipend. Commuter benefits for team members who attend the office. Pension matching. 25 days of PTO per year and unlimited sick time. 8 company paid holidays. Virtual team building activities, lunch and learns, and other company-wide events! Diversity and Inclusion At blithequark, we are committed to hiring diverse talent of different backgrounds and as such, it is essential to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About blithequark We started blithequark with a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on blithequark to build, maintain, and demonstrate their trust— all in a way that's real-time and transparent. Join Our Team If you are a motivated and customer-focused individual with a passion for security and compliance, we encourage you to apply for this exciting opportunity to join our team as a Customer Success Manager. As a key member of our team, you will have the chance to make a real impact on the success of our customers and contribute to the growth and development of blithequark. Don't miss out on this opportunity to be part of a dynamic and innovative company that is shaping the future of security and compliance. Apply now to join our team and start your journey with blithequark!