Experienced Customer Success Manager for Digital Media and Branded Content – Unlocking the Full Potential of Partnerships and Driving Revenue Growth

Welcome to blithequark At blithequark, we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. Our entrepreneurial spirit and culture where ambition and curiosity are rewarded make us an exciting place to work. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you! About Pressboard by blithequark Pressboard builds tools for digital content creators. Pressboard Studio is an Enterprise software most suited for Publisher Studios who are responsible for the execution, management & reporting of Branded Content (Sponsored) programs. Our platform is leveraged by major media companies such as New York Times, NBC Universal, Gannett (USA Today), Narcity Canada, Globe & Mail, Telus, and many more across North America & EMEA. Your Role at blithequark As a Customer Success Manager for Pressboard, you’ll partner with leading publishers worldwide to help them unlock the full potential of branded content. You’ll guide clients through onboarding, training, and adoption while building lasting relationships that ensure their success. This is a high-impact role for someone who loves solving problems, creating value, and shaping the future of content measurement in digital media. Key Responsibilities Become a Pressboard Studio platform expert and trusted advisor to clients, providing them with the knowledge and support they need to succeed. Guide enterprise publishers through onboarding and adoption, ensuring smooth rollouts and minimizing any potential disruptions to their business. Build strong relationships through regular check-ins, surfacing challenges and opportunities, and providing proactive support to ensure client satisfaction and retention. Analyze client usage data to assess account health and deliver actionable insights that help clients optimize their use of the platform and achieve their goals. Respond quickly to inbound help desk queries with clear solutions and next steps, ensuring that clients receive timely and effective support. Log and track product issues, collaborating with the Product team to resolve them efficiently and improve the overall quality of the platform. Contribute to new feature rollouts by sharing client feedback and supporting updates, helping to drive the development of the platform and ensure it meets the evolving needs of clients. Create and maintain help center resources (articles, videos, guides) for self-service support, empowering clients to find answers and solutions on their own and reducing the need for direct support. Support Sales during client demos and trials with pre-subscription enablement, helping to drive revenue growth and expand the client base. Research and implement new processes and tools to improve the Customer Success function, driving efficiency, effectiveness, and scalability. Essential Qualifications Experience in a customer-facing role within SaaS, ideally with enterprise clients, and a proven track record of delivering exceptional customer experiences and driving business growth. Strong communication skills - clear, confident, and adaptable, with the ability to communicate complex technical information to non-technical stakeholders. A positive attitude, growth mindset, and eagerness to learn, with a passion for solving problems and creating value for clients. Problem-solving ability and comfort working with data to inform decisions, with a strong analytical mindset and attention to detail. Tech-savvy and quick to learn new tools, with solid working knowledge of Excel, PowerPoint, and other productivity software. Preferred Qualifications Experience in digital media, publisher studios, or branded content, with a deep understanding of the industry and its challenges. Familiarity with customer support platforms and tools, with experience using these systems to deliver exceptional customer experiences. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Strong technical skills, with the ability to learn and adapt to new technologies and platforms. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop actionable insights. A growth mindset and a passion for learning, with a desire to continuously improve and develop new skills. A strong customer-centric approach, with a focus on delivering exceptional customer experiences and driving business growth. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: Free Coursera Subscription and PXA partnerships learning, providing access to a wide range of courses and training programs. Regular feedback and coaching, with a focus on helping employees develop new skills and achieve their career goals. Opportunities for advancement and career progression, with a range of roles and opportunities available across the business. Work Environment and Company Culture At blithequark, we are proud of our company culture and work environment. We offer a range of benefits and perks, including: Responsible PTO policy, with the ability to take the time off that you need to recharge and relax. Flexible remote working policy, with the ability to work from anywhere and maintain a healthy work-life balance. Internet Allowance, Gym reimbursement policy, and Technology stipend, providing support for your personal and professional development. Mental Health and Wellness Benefit, including 12 Therapy/Coaching sessions + Dependent coverage, providing support for your mental health and wellbeing. Parental Leave Policy, providing support for new parents and helping them to balance their work and family responsibilities. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits designed to support your personal and professional development. These include: A competitive salary and bonus structure, with opportunities for advancement and career progression. A range of benefits, including health insurance, retirement savings, and paid time off. Access to a range of training and development opportunities, including courses, conferences, and workshops. A dynamic and supportive work environment, with a range of social events and activities designed to help you connect with your colleagues and have fun. Conclusion If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to helping our employees grow and develop their careers, and we offer a range of benefits and perks designed to support your personal and professional development. Don’t miss out on this opportunity to join a dynamic and supportive team and help shape the future of digital media and branded content. Apply now to become a part of the blithequark team! blithequark is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.