Experienced Customer Success Manager – Education Technology and Customer Engagement Specialist for Elementary Learning Experience

About blithequark Trusted and loved by 25 million educators, students, and families worldwide, blithequark is the world’s leading elementary learning experience company, offering an award-winning platform and a suite of digital curriculum products for teachers to deliver joyful, accessible instruction. Through interactive lessons, digital portfolios, and two-way communication features, blithequark keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning. As a pioneer in the education technology sector, blithequark is committed to making a positive impact on the lives of students, educators, and families globally. Our Mission blithequark’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. This mission is at the heart of everything we do, from developing innovative educational products to fostering strong relationships with our customers and partners. By joining blithequark, you will become an integral part of a team that is dedicated to empowering the next generation of learners and making a lasting difference in the world of education. Role Overview We’re hiring a Customer Success Manager (Level I) to support single school customers in the UK. This role is ideal for someone early in their CS career, eager to build skills in customer engagement, retention, and adoption. You’ll manage a high-volume book of business, leading renewal conversations and ensuring a positive customer experience. As a Customer Success Manager at blithequark, you will have the opportunity to work closely with educators and schools, understand their unique needs, and provide tailored support to help them achieve their goals. If you are passionate about education, customer success, and making a real impact, this role is perfect for you. Key Responsibilities The Customer Success Manager will be responsible for the following key areas: Manage a portfolio of single school customers with proactive outreach (email, phone) to build strong relationships and ensure customer satisfaction. Communicate blithequark’s value and align it to customer goals, identifying opportunities to upsell and cross-sell relevant products and services. Identify risks, budget concerns, and upsell opportunities, developing strategies to mitigate risks and capitalize on opportunities. Guide customers through the renewal process using discount playbooks as needed, ensuring seamless transitions and high customer retention rates. Product and Process Excellence To be successful in this role, you will need to develop a deep understanding of blithequark's products and services, including: Seesaw for Schools, Seesaw Instruction & Insights, Seesaw AI, and additional curriculum packages. Share product use cases and insights to drive adoption, providing customers with the knowledge and support they need to get the most out of blithequark's products. Manage renewals, tasks, and communications in Salesforce and other tools, ensuring accurate records and efficient workflows. Follow structured workflows to balance outreach, pipeline, and follow-ups, prioritizing tasks and managing time effectively. Escalate risks or blockers to ensure customer success, collaborating with internal teams to resolve issues and provide exceptional customer experiences. Collaboration and Growth At blithequark, we believe in the importance of collaboration, feedback, and continuous learning. As a Customer Success Manager, you will: Work closely with your Team Lead and Manager for coaching and feedback, using this feedback to improve communication, efficiency, and time management. Apply feedback to develop new skills and expertise, staying up-to-date with industry trends and best practices in customer success and education technology. Contribute to a positive, collaborative team culture, sharing knowledge, and expertise with colleagues to drive team success and customer satisfaction. Qualifications To be considered for this role, you will need: 1–2 years of experience, ideally in Customer Success, Account Management, or another customer-facing role (EdTech or SaaS experience is a plus). Strong written and verbal communication skills, with the ability to communicate complex ideas and technical information in a clear and concise manner. Comfortable with structured outreach (email + phone), with a proven track record of building strong relationships with customers and driving customer engagement. Highly organized, able to manage multiple priorities, and prioritize tasks effectively in a fast-paced environment. Adaptable and eager to learn, with a strong desire to develop new skills and expertise in customer success, education technology, and related fields. Familiarity with Salesforce, Gainsight, or similar tools is a plus, with the ability to quickly learn and adapt to new software and systems. What We Offer By joining blithequark, you will become part of a dynamic and innovative team that is passionate about education and customer success. We offer a range of benefits, including: Competitive salary and benefits package, with opportunities for professional development and career growth. Collaborative and supportive work environment, with a strong focus on teamwork, feedback, and continuous learning. Opportunities to work with a range of stakeholders, including educators, schools, and partners, to drive customer success and business growth. Access to cutting-edge technology and innovative products, with the opportunity to develop expertise in education technology and customer success. Flexible working arrangements, with the opportunity to work remotely and balance work and personal life. Career Growth and Development At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Success Manager, you will have access to a range of training and development opportunities, including: Formal training programs, with a focus on customer success, education technology, and related fields. Coaching and mentoring, with regular feedback and support from experienced colleagues and managers. Opportunities to attend industry events and conferences, with the chance to network with peers and stay up-to-date with industry trends and best practices. Internal mobility opportunities, with the chance to move into new roles and develop new skills and expertise. Work Environment and Company Culture blithequark is a dynamic and innovative company that is passionate about education and customer success. Our company culture is built around the following values: A passion for education and learning, with a commitment to making a positive impact on the lives of students, educators, and families. A focus on customer success, with a commitment to delivering exceptional customer experiences and driving business growth. A collaborative and supportive work environment, with a strong focus on teamwork, feedback, and continuous learning. A commitment to innovation and creativity, with a focus on developing new products, services, and solutions that meet the evolving needs of our customers. Conclusion If you are a motivated and customer-focused individual who is passionate about education and customer success, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will have the chance to make a real impact on the lives of students, educators, and families, while developing your skills and expertise in a dynamic and innovative company. Don't miss out on this opportunity to join our team and contribute to our mission of providing every elementary student with joyful and connected learning experiences that lay the foundation for success in life.