Experienced Bilingual Customer Success Manager for Mobile Marketing Analytics and User Acquisition Optimization

Welcome to blithequark blithequark is a pioneering force in the realm of mobile marketing analytics, empowering app developers and marketers to make informed, data-driven decisions, optimize user acquisition, and maximize monetization. Our cutting-edge platform unifies marketing data from hundreds of sources, offering advanced analytics, attribution, automation, and reporting tools trusted by top mobile publishers worldwide. As a YC-backed company, blithequark is renowned for its top-notch products, developer-friendly approach, and flexible APIs, providing hands-on support to help mobile apps scale and grow efficiently. Our team is remote-first and globally distributed, with a strong focus on impact, execution, and collaboration. We work with thousands of mobile apps globally, from indie developers to large publishers, and are committed to helping them achieve their full potential. At blithequark, we value diversity, inclusivity, and creativity, and are dedicated to fostering a culture of innovation, transparency, and open communication. About the Role: Customer Success Manager We are seeking a proactive and analytical Customer Success Manager to support our fast-growing customer base, particularly developers and marketers in China and other Asian markets. As a trusted advisor to our customers, you will help them get the most out of blithequark's platform, optimize their user acquisition performance, and solve complex technical and marketing challenges. This is a hands-on role that requires both strategic thinking and attention to detail, as well as excellent communication, problem-solving, and relationship-building skills. In this role, you will work closely with our sales, product, and engineering teams to ensure customer satisfaction, reduce churn, and identify growth opportunities. You will provide day-to-day support and consulting to Chinese-speaking developers using blithequark's platform, helping them understand attribution, reporting, campaign analysis, and user acquisition performance. You will also conduct onboarding sessions, product training, and feature walkthroughs in Mandarin, and escalate and follow up on technical issues with the product/engineering team. Key Responsibilities Provide day-to-day support and consulting to Chinese-speaking developers using blithequark's platform, helping them understand attribution, reporting, campaign analysis, and user acquisition performance. Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin to ensure customers get the most out of blithequark's platform. Escalate and follow up on technical issues with the product/engineering team to ensure prompt resolution and minimize downtime. Collect product feedback and communicate it back to internal teams to inform product development and improvement. Support sales with upsell/renewal opportunities through strong customer relationships and identification of growth opportunities. Collaborate with marketing and product teams to create educational materials and content for Chinese-speaking users, helping to drive adoption and engagement. Work closely with cross-functional teams to develop and implement strategies for customer success, retention, and growth. Requirements Bachelor's degree in business, marketing, engineering, or a related field, with a strong foundation in analytics, marketing, or a related field. 1–2 years of experience in mobile UA, game publishing, client success, ad tech, consulting, or a related field, with a proven track record of success in customer-facing roles. Native-level Mandarin and fluent English, with excellent communication, problem-solving, and relationship-building skills. Strong analytical mindset and comfort with dashboards, data, and performance metrics, with the ability to analyze complex data sets and draw actionable insights. Ability to work independently and handle multiple customers and priorities at once, with a strong sense of ownership and accountability. Preferred Qualifications Experience as a publishing manager or user acquisition manager for mobile games or apps, with a deep understanding of the mobile ecosystem and user acquisition strategies. Familiarity with MMPs, ad networks, or UA platforms (e.g., AppsFlyer, TikTok Ads, Facebook, Unity, etc.), with a strong understanding of the technical aspects of mobile marketing. Prior experience supporting global advertising campaigns or mobile apps, with a proven track record of success in driving growth and engagement. Familiarity with SQL or basic data querying, with the ability to analyze complex data sets and draw actionable insights. Comfortable explaining how SDKs, APIs, and attribution work to non-technical customers, with a strong ability to communicate complex technical concepts in a clear and concise manner. What We Offer At blithequark, we offer a unique opportunity to join a fast-growing, product-led company that is revolutionizing the mobile marketing analytics space. You will have the chance to work with a talented, globally distributed team that values ownership, clarity, and thoughtful execution, and to contribute to the development of cutting-edge products and technologies. We offer competitive compensation, flexible hours, and a remote-first culture built on trust and autonomy, as well as opportunities for professional growth and development. You will have the chance to work on the foundations of the AI era, helping to build high-quality data pipelines, measurement infrastructure, and scalable systems that power growth and optimization. Our team is committed to fostering a culture of innovation, transparency, and open communication, and we are dedicated to helping our customers achieve their full potential. If you are a motivated and analytical individual with a passion for mobile marketing and customer success, we encourage you to apply for this exciting opportunity to join our team. Why blithequark? Join a fast-growing, product-led company that is revolutionizing the mobile marketing analytics space. Operate at the intersection of adtech and martech, helping developers turn data into decisions through attribution, automation, and performance insights. Work on the foundations of the AI era, building high-quality data pipelines, measurement infrastructure, and scalable systems that power growth and optimization. Collaborate with a talented, globally distributed team that values ownership, clarity, and thoughtful execution. Gain hands-on experience across the full lifecycle of a modern tech company, from APIs and SDKs to customer success and global GTM. Enjoy competitive compensation, flexible hours, and a remote-first culture built on trust and autonomy. Conclusion If you are a motivated and analytical individual with a passion for mobile marketing and customer success, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Success Manager, you will play a critical role in helping our customers achieve their full potential, and will have the chance to work with a talented, globally distributed team that values ownership, clarity, and thoughtful execution. At blithequark, we are committed to fostering a culture of innovation, transparency, and open communication, and we are dedicated to helping our customers achieve their full potential. We offer competitive compensation, flexible hours, and a remote-first culture built on trust and autonomy, as well as opportunities for professional growth and development. Don't miss this opportunity to join a fast-growing, product-led company that is revolutionizing the mobile marketing analytics space. Apply now to become a part of our team and help shape the future of mobile marketing analytics.