Experienced Healthcare Customer Service Representative – Remote Work Opportunity in a Dynamic and Supportive Environment

Welcome to blithequark blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. About the Role We are seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our team. As a key contributor, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance. Key Responsibilities Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues that may arise Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call-related information for auditing and reporting purposes Provide feedback on call issues to help improve our services Upsell when required, promoting our products and services to customers Essential Qualifications Ability to work remotely in a virtual team environment 6 months of customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer systems Proven oral and written communication skills in both English and Spanish Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Preferred Qualifications Previous experience in a healthcare customer service role Knowledge of medical terminology and healthcare systems Experience with customer relationship management (CRM) software Certification in customer service or a related field Work from Home Requirements Internet Requirements: Minimum subscribed download rate equal to or exceeds 15.0 Mbps Minimum subscribed upload rate equal to or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Healthcare Customer Service Representative, you will have access to paid training, competitive wages, and full benefits, including medical, dental, vision, 401k, and more. You will also have the chance to interact with people from all walks of life, developing your communication and problem-solving skills. Our company culture is built on inclusion, diversity, and support, and we believe that when employees are happy and healthy, they are more productive, creative, and engaged. Why Join blithequark? Paid training to help you succeed in your role Competitive wages and full benefits Opportunities for growth and development A dynamic and supportive work environment A company culture that values inclusion, diversity, and employee well-being Work Environment and Company Culture At blithequark, we believe that our employees are our greatest asset. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our company culture is built on the principles of inclusion, diversity, and support, and we strive to create an environment where everyone feels welcome and valued. We offer a range of employee wellness and engagement programs, including paid time off, employee recognition programs, and opportunities for community involvement. Compensation, Perks, and Benefits As a Healthcare Customer Service Representative at blithequark, you can expect a competitive salary and a range of benefits, including: Paid training Competitive wages Full benefits, including medical, dental, vision, 401k, and more Paid time off Employee wellness and engagement programs Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to join a dynamic and supportive team – apply today!