Experienced Customer Service Representative, Clinical – Remote Work Opportunity with blithequark, Delivering Exceptional Patient and Provider Support in a Dynamic Healthcare Environment

Welcome to blithequark At blithequark, we are passionate about making a positive impact in the lives of our members, providers, and the communities we serve. As a leader in the healthcare industry, we are committed to delivering exceptional customer experiences, driving innovation, and fostering a culture of excellence. Our mission is to improve the health and well-being of our members by providing access to high-quality, affordable healthcare services. If you share our passion for delivering outstanding customer service and are looking for a challenging and rewarding career opportunity, we invite you to join our team as a Customer Service Representative, Clinical. Job Overview In this critical role, you will be responsible for answering incoming calls from providers, members, and health plans, addressing a wide range of topics, from benefit information to problem resolution. As a key member of our Customer Service-Clinical department, you will utilize your excellent communication skills, empathy, and problem-solving abilities to provide timely and accurate responses to our customers. This is a remote work opportunity, allowing you to work from the comfort of your own home, with the flexibility to balance your work and personal life. Key Responsibilities Receive and respond to incoming telephone calls, answering questions, and resolving issues in a professional, accurate, and courteous manner Communicate effectively with callers, ascertainment the nature of the call, and record information in our proprietary systems Utilize online resources and proprietary systems to provide timely and accurate responses to customer inquiries Manage your time efficiently to ensure calls are answered within required timeframes and follow-up is done in a timely manner Maintain a safe, secure, and healthy work environment, adhering to all legal and compliance requirements Complete all required trainings and attend weekly staff meetings to discuss issues and foster teamwork among department personnel Respond to requests from internal and external customers, as required, and perform other duties as assigned Qualifications and Requirements To be successful in this role, you will need to possess a high school diploma or equivalent, with at least one year of experience in customer service, preferably in an inbound call center environment. You should have basic computer skills, strong verbal communication skills, and the ability to utilize and maneuver in multiple systems during a single interaction. Essential Qualifications High school diploma or equivalent required 1 year of experience in customer service, preferably in an inbound call center environment Basic computer skills Strong verbal communication skills Ability to utilize and maneuver in multiple systems during a single interaction Preferred Qualifications Experience working in a healthcare environment Familiarity with medical terminology and healthcare concepts Previous experience working in a remote or virtual environment Core Competencies and Skills To excel in this role, you will need to demonstrate a range of skills and competencies, including: Excellent customer service skills, with the ability to provide empathetic and personalized support to our customers Strong communication and interpersonal skills, with the ability to effectively interact with customers, providers, and internal stakeholders Ability to work in a fast-paced environment, prioritizing multiple tasks and managing your time efficiently Strong problem-solving and analytical skills, with the ability to analyze information, identify issues, and develop effective solutions Ability to maintain confidentiality and handle sensitive information with discretion Career Growth and Development Opportunities At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, Clinical, you will have access to a range of training and development opportunities, including: Comprehensive onboarding and training program Ongoing coaching and feedback to support your growth and development Opportunities for career advancement and professional growth within the company Access to a range of employee benefits, including health insurance, retirement savings, and paid time off Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a remote worker, you will be part of a virtual team, with opportunities to interact with colleagues and leaders through regular meetings and online forums. Our company culture is built on a set of core values, including: A commitment to excellence and quality in everything we do A focus on customer satisfaction and experience A culture of innovation and continuous improvement A dedication to diversity, equity, and inclusion Compensation and Benefits We offer a competitive compensation package, including a hourly rate of $15 per hour, as well as a range of benefits, including: Health insurance Retirement savings plan Paid time off Opportunities for career advancement and professional growth Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative, Clinical. At blithequark, we are committed to making a positive impact in the lives of our customers and employees, and we look forward to welcoming you to our team. To apply, please click on the link below. We can't wait to hear from you!