Customer Happiness Intern – Delivering Exceptional Support and Driving User Satisfaction at blithequark

Welcome to blithequark At blithequark, we are passionate about empowering authors with the tools and resources they need to create stunning books. Our innovative marketplace brings together the best publishing professionals in the industry, including renowned editors, marketers, and designers who have worked with celebrated authors such as Neil Gaiman, Nora Roberts, and George R.R. Martin. With a thriving community of over 5,000,000 authors, we have revolutionized the way people write and publish their books. If you're excited about joining a dynamic team that is shaping the future of publishing, keep reading to learn more about this incredible opportunity. Job Description As a Customer Happiness Intern at blithequark, you will play a vital role in delivering exceptional support to our authors, creative publishing professionals, and optimizing conversion rates. You will be an integral part of a tight-knit team of 8 individuals who are dedicated to ensuring that our users have an outstanding experience on our platform. Your responsibilities will include: Providing top-notch support to blithequark users, addressing their queries, and resolving any issues they may encounter. Reviewing projects submitted on our platform to ensure that they meet our high standards and providing constructive feedback to users. Designing and building customer funnels, including emails and in-app messages, to reactivate users and introduce them to blithequark's features. Maintaining and updating our FAQ section based on user feedback and questions to ensure that it remains relevant and helpful. Suggesting product features based on user feedback to drive innovation and improvement. Contributing to maintaining a high Net Promoter Score (NPS), currently at an impressive 86%, by delivering exceptional customer experiences. Requirements To succeed as a Customer Happiness Intern at blithequark, you will need to possess the following skills and qualities: An analytical mind with a passion for problem-solving and a keen eye for detail. The ability to work collaboratively as part of a remote team, with excellent communication skills and a strong sense of initiative and responsibility. Strong writing skills, with the ability to write clearly, accurately, and engagingly, with perfect grammar and spelling. Native-level English language skills, with fluency in French, Spanish, or German being a bonus. Availability to work full-time for 6 months, with a commitment to delivering high-quality results and driving user satisfaction. Previous customer support experience is welcomed, but not essential, as we provide comprehensive training to ensure your success in this role. Bonus Points If you have the following skills or experience, you will be an even stronger candidate for this role: Previous experience working in a marketplace or creative industry, with a deep understanding of the publishing sector. A good dose of ambition, combined with a great sense of humor and a positive attitude. Fluency in multiple languages, including French, Spanish, or German, to support our diverse user base. Benefits and Perks At blithequark, we offer a range of benefits and perks to support your well-being, growth, and success, including: The flexibility to work from home, with the freedom to create your own schedule and work environment. Paid paternal and maternal leave, to support you during important life events. An annual team retreat, where you can connect with your colleagues, celebrate our achievements, and have fun. Salary Range The salary range for this role is £14,000 – £26,000, depending on your experience and qualifications. Career Growth and Learning Opportunities At blithequark, we are committed to supporting your career growth and learning, with opportunities to: Develop your skills and expertise in customer support, marketing, and product development. Work with a talented team of professionals who are passionate about publishing and innovation. Contribute to the development of new features and products, with the potential to drive real impact and change. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture, with a strong emphasis on: Collaboration and teamwork, with regular virtual meetings and social events. Open communication and feedback, with a culture of transparency and trust. Continuous learning and growth, with opportunities for professional development and skill-building. Conclusion If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Happiness Intern. With a competitive salary, comprehensive benefits, and a dynamic work environment, this is a role that offers real potential for growth, learning, and success. So why not take the first step and apply today to become a part of our innovative team and help shape the future of publishing?