Technical Customer Service Associate for French-Speaking Clients – Delivering Exceptional Support in the Life Sciences Industry with blithequark

Introduction to blithequark Imagine being part of a mission-driven organization that is pioneering the industry cloud, helping life sciences companies bring therapies to patients faster. blithequark is at the forefront of this revolution, having surpassed $2B in revenue in its last fiscal year with extensive growth potential ahead. Our values - Do the Right Thing, Customer Success, Employee Success, and Speed - are the foundation upon which we operate, guiding every decision and action we take. As a leader in the SaaS industry, blithequark has made history by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. This commitment to making a positive impact on our customers, employees, and communities is what sets us apart and drives our passion for transforming the life sciences industry. About the Role This Technical Customer Service Associate role is ideal for individuals looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values. If you are driven to provide an exceptional customer experience and work with software, this job is for you! As a Technical Customer Service Associate, you will play a critical role in advising end-users on best practices, identifying and resolving client issues, and building strong relationships with all users of blithequark's applications. Key Responsibilities Advise end-users on best practices when using blithequark's applications, ensuring they maximize the benefits of our software solutions. Identify and resolve client issues associated with blithequark's applications in a timely and professional manner, maintaining the highest standards of customer service and quality. Build strong and professional relationships with all users of blithequark's applications, providing recommendations and feedback on client service improvements and product development. Maintain accurate records of all email/telephone/chat correspondence related to the role, ensuring seamless communication and follow-up with clients. Collaborate with internal teams to ensure that client needs are met, and that our applications continue to meet the evolving needs of the life sciences industry. Requirements To be successful in this role, you will need: 1+ year of relevant experience in a customer service role, preferably in the life sciences or software industry. Effective communication, organizational, and time management skills, with the ability to work in a fast-paced environment. Professional telephone manner and excellent verbal and written communication skills in French and English. Demonstrated competence in standard computer packages (Word, Excel, PowerPoint) and the ability to quickly learn new software applications. Ability to quickly understand client requirements and needs, and articulate potential solutions in a clear and concise manner. Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a SaaS company or the life sciences industry, with a strong understanding of the challenges and opportunities facing our clients. Knowledge of CRM software and experience with customer service platforms. Certification in customer service or a related field, demonstrating your commitment to delivering exceptional customer experiences. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Customer-centric mindset: A passion for delivering exceptional customer experiences and a deep understanding of the needs and challenges of our clients. Technical aptitude: The ability to quickly learn new software applications and troubleshoot technical issues, with a strong foundation in computer systems and software. Communication and interpersonal skills: Excellent verbal and written communication skills, with the ability to build strong relationships with clients and internal stakeholders. Problem-solving and analytical skills: The ability to analyze complex issues, identify solutions, and implement effective fixes, with a strong attention to detail and a methodical approach to problem-solving. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Technical Customer Service Associate, you will have access to: Allocations for continuous learning and development, including training programs, workshops, and conferences. Opportunities for career advancement and professional growth, with a clear path for progression within the company. A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture blithequark is a Work Anywhere company, supporting your flexibility to work from home or in the office, so you can thrive in your ideal environment. Our headquarters is located in the San Francisco Bay Area, with offices in more than 15 countries around the world. We are committed to fostering a culture of inclusion and growing a diverse workforce, recognizing that diversity makes us stronger and brings unique perspectives and contributions to our teams. Compensation, Perks, and Benefits As a Technical Customer Service Associate at blithequark, you can expect: Competitive salary and benefits package, including private health insurance and allocations for continuous learning and development. A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. Opportunities for career advancement and professional growth, with a clear path for progression within the company. Conclusion If you are a motivated and customer-focused individual looking to build a career with a company that has a track record of success and an excellent corporate culture, we encourage you to apply for the Technical Customer Service Associate role at blithequark. With our commitment to delivering exceptional customer experiences, our passion for transforming the life sciences industry, and our dedication to the growth and development of our employees, we believe that you will find a rewarding and challenging career with our team. Join us in our mission to make a positive impact on our customers, employees, and communities, and apply today to become a part of the blithequark team!