Experienced Customer Support Associate – Remote Work Opportunity in the Triad Area for a Dynamic and Innovative Customer Contact Center at blithequark

Introduction to blithequark and the Industry blithequark is a pioneering customer contact center that has been at the forefront of innovation, providing exceptional customer experiences and fostering an environment that encourages personal and professional growth. As a leader in the industry, blithequark offers a unique opportunity for individuals to launch and advance their careers in a fun, laid-back, and dynamic setting. With a strong commitment to excellence and a passion for delivering outstanding results, blithequark is the ideal place for talented and motivated individuals to thrive. Position Description We are seeking highly skilled and dedicated At-Home Contact Center Specialists to join our team at blithequark. As a Customer Support Associate, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your duties will include, but not be limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. You will have the opportunity to work with some of the most recognized and respected companies in their industries, making professionalism and excellent communication skills essential for success in this role. Key Responsibilities Respond to inbound and outbound calls in a professional and courteous manner, providing exceptional customer service and support. Qualify callers for programs, products, or services offered by our clients, ensuring that all interactions are handled with precision and care. Utilize strong verbal and written communication skills to effectively communicate with customers, clients, and colleagues. Demonstrate product knowledge and adapt to new products and services as they are introduced, ensuring that you remain up-to-date and informed. Work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously, while maintaining a high level of accuracy and attention to detail. Collaborate with colleagues and management to achieve team goals and objectives, contributing to the overall success of blithequark. Requirements and Qualifications To be considered for this exciting opportunity, you must meet the following essential requirements: High School Diploma or GED is required, demonstrating a strong foundation in education and a commitment to learning. Great verbal and written communication skills, enabling you to effectively interact with customers, clients, and colleagues. Working knowledge of Windows-based operating systems, including Google Chrome, and the ability to quickly adapt to new technologies and software applications. Can demonstrate product knowledge once the nesting period is complete, showcasing your ability to learn and retain information. Ability to adapt in a fast-changing environment, prioritizing tasks and managing multiple projects simultaneously. Own a computer at home that meets the minimum workstation requirements, including: Processor: Intel Core i5 2.1GHz or better, or AMD equivalent (Ryzen 5 or better) Operating System: Windows 10 (32-bit / 64-bit) or higher RAM: 8GB or more Webcam and high-speed internet access with a download speed of at least 100 and upload speed of at least 10. Must have a desk/workstation in a quiet workspace, ensuring that you can work effectively and efficiently. Must be able to attend a full 2-week mandatory virtual training, Monday-Friday, 9am-5pm EST (8am-4pm CST), demonstrating your commitment to learning and development. Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in customer service, sales, or a related field, demonstrating your ability to interact with customers and provide exceptional support. Strong technical skills, including proficiency in software applications and operating systems. Excellent problem-solving and analytical skills, enabling you to resolve customer complaints and issues effectively. Ability to work in a team environment, collaborating with colleagues to achieve common goals and objectives. Skills and Competencies To succeed as a Customer Support Associate at blithequark, you must possess the following skills and competencies: Strong communication and interpersonal skills, enabling you to interact effectively with customers, clients, and colleagues. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Excellent problem-solving and analytical skills, enabling you to resolve customer complaints and issues effectively. Strong technical skills, including proficiency in software applications and operating systems. Ability to adapt to new products and services, demonstrating your willingness to learn and develop. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Associate, you will have access to: Comprehensive training programs, enabling you to develop your skills and knowledge. Opportunities for advancement, including promotions and new roles within the company. A dynamic and supportive work environment, encouraging collaboration and teamwork. Regular feedback and coaching, helping you to improve your performance and achieve your goals. Work Environment and Company Culture blithequark is a fun, laid-back, and dynamic company that values its employees and is committed to providing an exceptional work environment. As a Customer Support Associate, you will be part of a team that is passionate about delivering outstanding results and providing exceptional customer experiences. Our company culture is built on the following values: Respect and empathy for our customers and colleagues. A commitment to excellence and a passion for delivering outstanding results. A dynamic and supportive work environment, encouraging collaboration and teamwork. A focus on growth and development, providing opportunities for our employees to learn and develop. Compensation, Perks, and Benefits As a Customer Support Associate at blithequark, you will be offered a competitive compensation package, including: $10.00 per hour ($7.25 per hour during training), providing a stable and secure income. Remote work opportunities, enabling you to work from the comfort of your own home. Remote training, providing you with the flexibility to learn and develop at your own pace. For full-time employees, we offer a range of benefits, including medical, dental, vision, STD, LTD, life, and AD&D insurance, as well as a 401(k) plan and PTO. Conclusion If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Associate, you will be part of a dynamic and supportive team that is committed to excellence and dedicated to providing outstanding results. With a range of benefits, including remote work opportunities, comprehensive training programs, and opportunities for advancement, blithequark is the ideal place to launch and advance your career. Apply now to join our team and take the first step towards an exciting and rewarding career in customer support.