Experienced Customer Success Manager – Leading Client Relationships and Driving Strategic Growth for blithequark's Innovative Found Platform

Introduction to blithequark and the Industry blithequark is a pioneering HealthTech startup that has been making waves in the care industry since its inception. With a mission to elevate later life for everybody and build the care sector of the future, blithequark has developed a range of innovative products and services that are revolutionizing the way care is delivered. The company's flagship platform, Found, is a cutting-edge CRM solution designed to help care providers manage their enquiries, occupancy, and finances more effectively. As a key member of the blithequark team, you will play a vital role in driving the success of this platform and helping to shape the future of the care industry. About the Role We are seeking an experienced Customer Success Manager to lead and nurture relationships with a growing portfolio of clients. This is an exciting opportunity for a talented and motivated individual to join our team and make a real impact on the success of our clients and the growth of our business. As a Customer Success Manager at blithequark, you will be responsible for developing and implementing strategies for client retention, upsell, and cross-sell opportunities, as well as leading conversations around contract renewals, pricing, and upgrading packages. Key Responsibilities Develop and implement strategies for client retention, upsell, and cross-sell opportunities Lead conversations around contract renewals, pricing, and upgrading packages Arrange and host onboarding kick-off meetings, proactively creating comprehensive onboarding plans for clients Become an expert on all things Found, providing comprehensive online training and support to clients Support clients via phone and email, ensuring their needs are met and resolving any issues that may arise Share feedback and insights from customers with the Product team to support their decision-making and prioritization of development activities Support clients with bugs/issues, owning them through to resolution and ensuring that any problems are resolved efficiently and effectively Analyze customer data and identify trends to proactively address potential issues and inform product development What Problems Will You Be Solving? Driving client retention and growth by proactively addressing needs and maximizing upsell/cross-sell opportunities Ensuring seamless client onboarding for a successful start with the Found platform Championing the voice of the customer internally to drive product improvements and enhance the overall experience Resolving client issues and bugs efficiently to maintain satisfaction and minimize disruption Guiding clients to maximize their use of Found's features for effective occupancy and enquiry management, informed by data analysis Essential Qualifications To be successful in this role, you will need to have: Proven experience in a customer success or account management role, ideally within a SaaS environment, with a track record of successfully managing client relationships Experience onboarding new clients and setting them up for long-term success Excellent communication and client management skills, with the ability to build strong relationships with clients and internal stakeholders Strong organizational and leadership skills, with the ability to prioritize tasks and manage multiple projects simultaneously Great collaboration skills, with the ability to work effectively with various departments, from Product and Tech to Business Development and Marketing Preferred Qualifications In addition to the essential qualifications, we are looking for candidates who have: A self-starter mindset, with a proactive approach to getting things done and a high level of attention to detail Experience working in a fast-paced and dynamic environment, with the ability to adapt to changing priorities and deadlines A strong understanding of the care industry and the challenges faced by care providers, with a passion for using technology to drive positive change Experience with data analysis and interpretation, with the ability to use data to inform decision-making and drive business outcomes Skills and Competencies To be successful in this role, you will need to have a range of skills and competencies, including: Strong communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders Excellent problem-solving and analytical skills, with the ability to analyze complex data sets and identify trends and insights Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Ability to work effectively in a team environment, with a collaborative and supportive approach to working with others Strong leadership and management skills, with the ability to motivate and inspire others to achieve their best Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Success Manager, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program, with training and support to help you get up to speed quickly Ongoing coaching and mentoring, with regular check-ins and feedback to help you achieve your goals Opportunities for professional development, with access to training and development programs to help you build your skills and knowledge Chance to work on complex and challenging projects, with the opportunity to make a real impact on the success of our clients and the growth of our business Work Environment and Company Culture At blithequark, we are proud of our inclusive and supportive company culture. We believe in creating an environment that celebrates the diversity of our people and enables them to do their best work. As a Customer Success Manager, you will be part of a dynamic and fast-paced team, with a collaborative and supportive approach to working with others. Our company culture is built on a range of values, including: A passion for using technology to drive positive change in the care industry A commitment to delivering exceptional customer service and support A focus on innovation and continuous improvement, with a willingness to try new things and take calculated risks A collaborative and supportive approach to working with others, with a strong emphasis on teamwork and communication Compensation, Perks, and Benefits As a Customer Success Manager at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Competitive salary, with a range of £38,000 - £50,000 depending on experience and seniority Generous equity package, with a very generous EMI share offering Comprehensive benefits package, with access to a range of benefits, including health insurance, pension scheme, and life insurance Flexible working arrangements, with a hybrid office policy and the opportunity to work from home Opportunities for professional development, with access to training and development programs to help you build your skills and knowledge Conclusion If you are a motivated and talented individual who is passionate about using technology to drive positive change in the care industry, we want to hear from you. As a Customer Success Manager at blithequark, you will have the opportunity to make a real impact on the success of our clients and the growth of our business. With a range of training and development opportunities, a collaborative and supportive company culture, and a competitive compensation package, this is a role that offers a unique blend of challenge, opportunity, and reward. So why not apply today and take the first step towards an exciting and rewarding career with blithequark?