Experienced Customer Success Manager – Strategic Account Services for US-Based Retail Business Services at blithequark

Introduction to blithequark and the Industry With over 300 million customers shopping in blithequark's store, the opportunity for third-party sellers to grow their business is vast. Since 2000, blithequark has offered remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and expand their business. Today, these third-party seller products account for more than half of all units sold in blithequark's store. As a leader in e-commerce, blithequark continues to evolve and innovate, driven by its mission to be Earth's most customer-centric company. About the Role As a Customer Success Manager (CSM) in the Strategic Account Services (SAS) team at blithequark, you will have the exciting opportunity to help shape and deliver on a strategy for managing blithequark Seller Partners. The SAS Core Program is designed to support small and medium-sized businesses on blithequark, providing them with strategic advice and guidance to drive their business growth. As a strategic business consultant, you will advise a portfolio of 10-15 businesses, helping them master the fundamentals of selling on blithequark and achieve their individual targets. Key Responsibilities Manage a portfolio of 10-15 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals, and provide strategic recommendations to maximize the sellers' potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio, using key metrics to guide your work and uncover hidden areas of opportunity. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and blithequark. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Develop a thorough understanding of the blithequark Marketplace ecosystem and manage additional projects around newly launched Paid Services, including process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular business reviews with the sellers, highlighting business metric performance and building action plans. A Day in the Life As a Customer Success Manager at blithequark, your day will be filled with exciting opportunities to make a real impact on the business growth of your Seller partners. You will work closely with a team of consultants across the US to develop and deliver the SAS Core program, providing consultative services to sellers and helping them navigate the blithequark Marketplace ecosystem. You will also have the opportunity to work with smaller, younger, and more innovative businesses, providing them with support and guidance on various aspects of their business, including supply chain, merchandising, selection, conversion, and analytics. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client-facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Strategic thinking: the ability to think critically and strategically, developing plans and solutions that drive business growth and customer satisfaction. Communication skills: excellent communication and interpersonal skills, with the ability to build strong relationships with sellers and internal stakeholders. Data analysis: strong analytical skills, with the ability to analyze data and draw insights that inform business decisions. Problem-solving: the ability to identify and solve problems, using a data-driven and customer-focused approach. Collaboration: the ability to work collaboratively with cross-functional teams, including sales, marketing, and product development. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to a range of training and development opportunities, including: Professional development: opportunities to develop your skills and knowledge in areas such as sales, marketing, and product development. Leadership development: opportunities to develop your leadership skills, with the potential to move into leadership roles within the company. Networking opportunities: opportunities to build relationships with other professionals within the company and across the industry. Work Environment and Company Culture At blithequark, we are proud of our inclusive and dynamic company culture. We believe in empowering our employees to deliver the best results for our customers, and we are committed to creating a work environment that is supportive, collaborative, and fun. As a Customer Success Manager, you will be part of a team that is passionate about delivering exceptional customer experiences and driving business growth. Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits that are designed to attract and retain top talent. These include: Competitive salary: a competitive salary that reflects your skills and experience. Benefits package: a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. Perks: a range of perks, including free meals, on-site fitness classes, and access to exclusive events and experiences. Conclusion If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for the Customer Success Manager role at blithequark. This is a unique opportunity to join a dynamic and innovative company that is shaping the future of e-commerce. With a range of career growth opportunities, learning benefits, and a supportive and collaborative work environment, this is a role that will challenge and reward you in equal measure. So why not apply today and take the first step towards an exciting and rewarding career at blithequark?