Experienced Technical Project Manager: Customer Service Knowledge Domain Expert for Data Quality, Governance, and AI-Driven Solutions

About blithequark and the Industry blithequark is a leading provider of innovative solutions, leveraging the power of open-source technologies to deliver high-performing products and services. The company operates in a dynamic and fast-paced environment, where creativity, collaboration, and inclusivity are highly valued. As a key player in the industry, blithequark is committed to fostering a culture of transparency, diversity, and equal opportunity, where talented individuals can thrive and grow. The Global Customer Service team at blithequark is dedicated to building cutting-edge solutions for data quality, governance, and knowledge management. This team is responsible for shaping the company's data quality and governance strategies, collaborating with AI experts, data scientists, engineering, and business stakeholders to drive continuous improvement across customer data and knowledge systems. By joining this team, you will have the opportunity to work on complex challenges, drive impactful solutions, and contribute meaningfully to blithequark's success while gaining broad visibility across the organization. Job Overview blithequark is seeking an experienced Technical Project Manager: Customer Service Knowledge Domain Expert to join the Global Customer Service team in Pune, India. As a Project Manager in this team, you will report to the Global lead of customer service and play a key role in defining, evolving, and collaboratively executing the data quality and governance strategy for customer data, knowledge bases, and support records. You will lead the implementation of data quality standards, metrics, validation routines, and feedback loops across knowledge assets and customer interaction records, collaborating closely with AI model developers, engineers, and business stakeholders to align data quality efforts with AI initiatives and product improvements. Key Responsibilities Contribute to defining, evolving, and collaboratively executing the data quality and governance strategy for customer data, knowledge bases, and support records Lead the implementation of data quality standards, metrics (KPIs), validation routines, and feedback loops across knowledge assets and customer interaction records Collaborate closely with AI model developers, engineers, and business stakeholders to align data quality efforts with AI initiatives and product improvements Guide process design for continuous data quality monitoring and implement automated validation tools and best practices Champion a culture of data quality and governance, conducting training and communication programs to drive awareness and adoption Evaluate and recommend data quality tools and technologies, including KCS V6 practices and AI-powered solutions Develop domain-specific quality programs focused on Knowledge Management, support case quality, and voice of customer insights Act as a prompt engineer for AI-assisted support tools, ensuring accuracy, efficiency, and security in AI-driven customer interactions Monitor and report on data quality metrics, perform root cause analyses, and drive corrective and preventive actions across teams Essential Qualifications Bachelor's degree in Data Science, Computer Science, Information Systems, Business Analytics, or a related field 8-10 years of experience in data quality, governance, or data management, with at least 2 years in a leadership or project management role Experience implementing enterprise-level data quality strategies, ideally supporting AI/ML initiatives Familiarity with knowledge management systems (e.g., CMS platforms) and CRM tools like Salesforce Service Cloud Strong understanding of data lifecycle management, profiling, cleansing, validation, and quality dimensions Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams Solid project management skills and the ability to handle multiple initiatives in a fast-paced environment Conceptual understanding of AI/ML and their reliance on high-quality data Passion for continuous learning and driving data-driven improvements Preferred Qualifications Certifications in Data Governance, Data Quality, or Project Management methodologies KCS V6 Certification Experience with natural language processing (NLP) applications and challenges in unstructured data quality Familiarity with responsible AI practices and data ethics principles Familiarity with industry best practices for data ethics and responsible AI Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Technical Project Manager: Customer Service Knowledge Domain Expert, you will have access to a wide range of training and development opportunities, including workshops, conferences, and online courses. You will also have the chance to work with a talented team of professionals who are passionate about data quality, governance, and AI-driven solutions. Our company culture encourages innovation, creativity, and collaboration, providing a dynamic and supportive environment where you can thrive and grow. We offer a competitive compensation package, comprehensive benefits, and a flexible work environment that allows you to balance your work and personal life. Work Environment and Company Culture blithequark is a global company with a diverse and inclusive culture. We value transparency, collaboration, and open communication, and we strive to create a work environment that is welcoming and supportive to all employees. Our offices are designed to foster creativity and innovation, with state-of-the-art facilities and amenities that promote well-being and productivity. We are committed to diversity, equity, and inclusion, and we welcome applicants from all backgrounds and perspectives. Our company culture is built on the principles of respect, empathy, and kindness, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed. Compensation, Perks, and Benefits blithequark offers a competitive compensation package that includes a salary, bonus, and benefits. Our benefits package includes health insurance, retirement savings, and paid time off, as well as access to a wide range of perks and discounts. We also offer a flexible work environment that allows you to balance your work and personal life, including remote work options and flexible hours. In addition to our comprehensive benefits package, we also offer a range of perks and discounts, including access to fitness classes, mental health resources, and employee discounts on our products and services. We are committed to supporting the well-being and happiness of our employees, and we strive to create a work environment that is supportive, inclusive, and fun. Conclusion If you are a motivated and experienced Technical Project Manager: Customer Service Knowledge Domain Expert looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, diversity, and inclusion, we offer a dynamic and supportive work environment that allows you to grow and thrive. Don't miss this chance to join our team and contribute to the success of our company. Apply now and take the first step towards an exciting and rewarding career at blithequark.