Temporary Customer Support Representative for Innovative Fintech Company - blithequark

Welcome to blithequark: Revolutionizing Financial Freedom Imagine a world where financial freedom is a reality for all workers. At blithequark, we're making this vision a reality by providing a digital banking platform that allows employees to access their earnings as soon as they clock out of work. We're not just another digital bank or on-demand pay provider; we're a game-changer in the fintech industry, embedding our products within the scheduling, workforce management, and payroll apps that workers use every day. Our mission is to create a world where workers have control over their finances, and we're looking for talented individuals to join our team and help us achieve this goal. If you're passionate about fintech, customer support, and making a real difference in people's lives, we want to hear from you. Are You the Perfect Fit for blithequark? We're looking for a temporary Customer Support Representative to join our team and provide exceptional support to our users. As a Customer Support Representative at blithequark, you'll be the face of our company, interacting with our users, and ensuring they have an amazing customer experience. You'll be an internal detective, mediating between our product teams, tech teams, partner teams, and our users, making sure everyone is on the same page. The ideal candidate has experience providing customer support in a tech environment, is passionate about blithequark's mission, and is ready to roll up their sleeves to help our users and improve their lives. We're looking for team members who have an entrepreneurial attitude, are hungry to learn and grow in their careers, and are excited about joining an early startup in the fintech space. This temporary role is expected to run through January 2026, making it an ideal opportunity for someone looking to gain experience in fintech and customer support at a mission-driven startup. What Will You Do at blithequark? Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction. Become a product expert, understanding deeply everything from blithequark's signup process, our wage advance (EWA), and repayment products. This is a fantastic opportunity to gain a crash course in fintech and learn all things EWA. Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space and becoming a subject matter expert. Work closely with a fantastic group of people invested in blithequark's users and mission, collaborating to achieve our goals and make a real difference in people's lives. Identify areas for improvement and provide feedback to our product and tech teams, helping us to continuously improve and enhance our user experience. Develop and maintain a deep understanding of our users' needs and challenges, using this knowledge to inform our support strategies and improve our overall customer experience. Qualifications 2+ years of experience in a customer support role, with a focus on providing exceptional customer service and support in a tech environment. 1+ years of experience using Freshdesk or Zendesk, or similar customer support software. Excellent communication skills (written and verbal) in explaining tough concepts to customers, with the ability to break down complex information into simple, easy-to-understand language. An aptitude for numbers and math, with the ability to understand and explain financial concepts to our users. A desire to gain a deep understanding of hourly workers and the financial challenges they face, with a commitment to helping blithequark succeed in serving them. An excitement about joining an early startup in the fintech space and about learning all things EWA, with a passion for innovation and a willingness to learn and grow. A team player, who is ready to work hard and achieve success with the small but mighty team at blithequark, with a strong focus on collaboration and teamwork. Essential Skills and Competencies Strong communication and interpersonal skills, with the ability to build rapport with our users and internal stakeholders. Excellent problem-solving skills, with the ability to think critically and outside the box to resolve complex customer issues. A strong attention to detail, with the ability to accurately document and track customer interactions and issues. The ability to work in a fast-paced environment, with a focus on prioritizing tasks and managing multiple projects simultaneously. A strong understanding of customer support principles and practices, with a focus on providing exceptional customer service and support. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Support Representative, you'll have the opportunity to learn and develop new skills, including: Fintech and EWA knowledge, with the opportunity to become a subject matter expert in the on-demand pay space. Customer support and service skills, with the opportunity to develop and improve your communication and interpersonal skills. Problem-solving and critical thinking skills, with the opportunity to develop and improve your ability to think critically and outside the box. Collaboration and teamwork skills, with the opportunity to work closely with our product, tech, and partner teams to achieve our goals. Work Environment and Company Culture At blithequark, we're proud of our company culture and work environment. We're a mission-driven startup, focused on making a real difference in people's lives. Our team is passionate, dedicated, and committed to our mission, and we're looking for like-minded individuals to join our team. Our work environment is fast-paced and dynamic, with a focus on collaboration, teamwork, and innovation. We're a remote team, with the opportunity to work from home and flexible hours to accommodate your needs. Compensation, Perks, and Benefits We offer a competitive compensation package, including: An hourly rate of $22.60, with the opportunity to earn more based on experience and performance. Medical, Dental, and Vision Coverage, with the option to extend to your family. Fully-paid parental leave, with the opportunity to take time off to care for your loved ones. Company-sponsored 401k, HSA, and FSA, with the opportunity to save for your future and plan for retirement. Unlimited vacation for salaried roles, generous PTO for hourly roles, with the opportunity to take time off and recharge. Work from home setup allowance, with the opportunity to create a comfortable and productive work environment. Access to your earnings every day on blithequark, with the opportunity to get paid as soon as you clock out of work. Company-sponsored short-term and long-term disability insurance, with the opportunity to protect yourself and your loved ones. Conclusion If you're passionate about fintech, customer support, and making a real difference in people's lives, we want to hear from you. Join our team as a temporary Customer Support Representative and help us achieve our mission of creating financial freedom for America's workers. Apply now and take the first step towards a rewarding and challenging career with blithequark. Originally posted on Himalayas For questions, please email us at [email protected]