Experienced Customer Support Representative – Delivering Exceptional Gaming Experiences to Global Communities at blithequark

Introduction to blithequark At blithequark, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. About the Role We’re looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression. You bring strong communication skills, patience, and a problem-solving mindset. You’re comfortable working in a fast-paced environment, learning new tools quickly, and handling multiple requests with professionalism and care. You thrive in a team setting, enjoy connecting with people from around the world, and take pride in delivering excellent service. Key Responsibilities Assist players with payment and purchase issues across various communication channels (email, live chat, etc.). Provide support in English ensuring that players and partners feel heard and understood. Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences. Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems. Monitor system performance and escalate technical issues to relevant departments. Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met. Essential Qualifications and Skills Fluent in English (spoken and written), with strong communication skills. A natural problem-solver who enjoys helping people and providing excellent customer service. Ability to work across three shifts (day, evening, and night) to support our 24/7 operations. Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information. Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. Ability to work in a fast-paced environment and remain calm under pressure. Nice to Have Prior experience in customer support roles is an advantage. Proficiency in additional foreign languages is a bonus. Strong team player with a proactive mindset, able to find creative solutions to user challenges. Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Representative, you’ll have access to free trainings and participation in specialized conferences. You’ll also be part of a rich knowledge exchange within the company, where you can learn from experienced professionals and share your own expertise. We encourage our employees to take ownership of their careers and provide opportunities for advancement and professional growth. Work Environment and Company Culture Our office environment is comfortable and new, with a relaxed atmosphere that fosters collaboration and creativity. We believe in work-life balance and offer flexible hours, allowing you to organize your day according to your needs and sprint & teamwork demands. We also have a no dress code policy, because we want you to feel comfortable and be yourself. Our team is passionate about gaming and dedicated to delivering exceptional customer experiences. We're a global company with a diverse workforce, and we celebrate our differences and individuality. Compensation, Perks, and Benefits We offer a competitive compensation package and a range of perks and benefits, including: Convenient work tools, such as latest Mac workplaces and additional hardware to make you more effective at work. Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab, and other tools to help you stay organized and productive. Health insurance (Medical, dental, and optical) for employees and dependants. Flexible hours and a comfortable work environment. No dress code and a relaxed atmosphere. Conclusion If you’re excited about supporting the global gaming community and building meaningful connections with players and partners, we’d love to hear from you. As a Customer Support Representative at blithequark, you’ll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You’ll have the opportunity to grow and develop your skills, work with a talented team, and be part of a company that's shaping the future of gaming. Apply now to join our team and start your journey with blithequark!