Senior Manager, Research & Customer Experience – Driving Business Growth through Data-Driven Insights and Customer-Centric Strategies at blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations and drive business growth. As a leader in the consumer energy sector, we recognize the importance of understanding consumer perception and leveraging data-driven insights to inform our strategies. To support our Customer Experience (CX) & Insights function, we are seeking an experienced Senior Manager, Research & Customer Experience to join our team. This role will play a critical part in analyzing consumer behavior, managing research projects, and collaborating with cross-functional teams to deliver customer-centric solutions that align with our business objectives. Key Responsibilities The successful candidate will be responsible for a range of activities, including: Designing, implementing, and managing research projects to gather insights into consumer behavior and preferences, using a variety of methodologies and tools. Collaborating with large research firms and Voice of the Customer platforms to gather and analyze data, and identify trends and patterns that inform our CX strategies. Working with Business Intelligence (BI) tools, such as Power BI or equivalent (e.g., Tableau, Looker), to analyze and visualize data, and present findings to stakeholders. Managing and maintaining large datasets, ensuring data quality, validation, and normalization, and troubleshooting data issues as they arise. Developing and maintaining a deep understanding of our enterprise systems, including Oracle, SAP, Salesforce, Snowflake, and other relevant platforms. Building and maintaining relationships with cross-functional teams, including technical and non-technical stakeholders, to ensure that research findings and insights are integrated into business decisions. Staying up-to-date with industry trends, best practices, and emerging technologies in research, CX, and data analysis, and applying this knowledge to continuously improve our research and insights capabilities. Requirements and Qualifications To be successful in this role, you will need: 8+ years of working experience, with 4+ years of specific experience in research, survey management, and insights analysis in a consumer-facing product or service company. A Bachelor’s degree in marketing, business, or equivalent discipline, with an advanced degree being a plus. Hands-on experience with BI tools, such as Power BI or equivalent, and large research firms and Voice of the Customer platforms. Exposure to large-scale enterprise systems, including Oracle, SAP, Salesforce, Snowflake, and other relevant platforms. A solid understanding of data file formats (CSV, JSON), data validation, and normalization concepts. Excellent communication, collaboration, and project management skills, with the ability to navigate complex, cross-functional environments. A strong analytical mindset, with the ability to analyze complex data sets, identify trends and patterns, and develop actionable insights. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in the energy sector, or a related industry, with a deep understanding of the challenges and opportunities facing consumer energy companies. Advanced degrees in marketing, business, or a related field, such as an MBA or Ph.D. Certifications in research, data analysis, or related fields, such as Google Analytics or Tableau. Experience with programming languages, such as Python, R, or SQL, and data visualization tools, such as D3.js or Matplotlib. A strong network of contacts in the research and CX communities, with the ability to leverage these relationships to stay up-to-date with industry trends and best practices. Skills and Competencies To succeed in this role, you will need to possess a range of skills and competencies, including: Analytical skills: The ability to analyze complex data sets, identify trends and patterns, and develop actionable insights. Communication skills: Excellent written and verbal communication skills, with the ability to present complex research findings to non-technical stakeholders. Collaboration skills: The ability to work effectively with cross-functional teams, including technical and non-technical stakeholders. Project management skills: The ability to manage multiple research projects simultaneously, prioritize tasks, and meet deadlines. Technical skills: Hands-on experience with BI tools, large research firms, and Voice of the Customer platforms, as well as programming languages and data visualization tools. Business acumen: A deep understanding of business operations, market trends, and consumer behavior, with the ability to apply this knowledge to inform CX strategies. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the career growth and development of our employees. As a Senior Manager, Research & Customer Experience, you will have access to a range of learning and development opportunities, including: Professional development programs: Training and development programs designed to enhance your skills and knowledge in research, CX, and data analysis. Mentorship opportunities: The chance to work with experienced professionals in the field, who can provide guidance, support, and feedback. Cross-functional training: The opportunity to work with different teams and functions, to gain a deeper understanding of our business operations and develop a more holistic perspective. Industry conferences and events: The chance to attend industry conferences and events, to stay up-to-date with the latest trends and best practices in research, CX, and data analysis. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic work environment and unified, inclusive culture. As a Senior Manager, Research & Customer Experience, you will be part of a collaborative, supportive team that values diversity, equity, and inclusion. Our company culture is built on a range of core values, including: Customer-centricity: A focus on delivering exceptional customer experiences that exceed expectations. Innovation: A commitment to innovation, experimentation, and continuous improvement. Collaboration: A culture of collaboration, teamwork, and mutual support. Diversity, equity, and inclusion: A deep commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming, inclusive, and respectful of all employees. Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits, including: Competitive salary: A competitive salary that reflects your skills, experience, and qualifications. Comprehensive benefits package: A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. Professional development opportunities: Access to professional development programs, training, and education assistance. Flexible work arrangements: Flexible work arrangements, including remote work options, flexible hours, and compressed workweeks. Recognition and rewards: A range of recognition and rewards programs, including employee recognition awards, bonuses, and incentives. Conclusion If you are a motivated, experienced professional with a passion for research, CX, and data analysis, we encourage you to apply for the Senior Manager, Research & Customer Experience role at blithequark. This is a unique opportunity to join a dynamic, innovative company that values customer-centricity, innovation, and collaboration. As a member of our team, you will have the chance to make a real impact on our business, while developing your skills and advancing your career. Apply now to join our team and take the first step towards an exciting, rewarding career at blithequark.