Experienced Customer Success Manager – Driving Business Growth and Customer Satisfaction through Strategic Partnerships and Technical Expertise at blithequark

About blithequark blithequark is the pioneering Apple device management and security platform that empowers secure and productive global work. With blithequark, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow. Some of the smartest money in tech has partnered with blithequark to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, blithequark raised $100 million in capital from General Catalyst, bringing blithequark’s valuation to $850 Million. Since blithequark’s Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta. blithequark was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status. The Opportunity As a Customer Success Manager at blithequark, you’ll be responsible for the success of our customers. As a Trusted Advisor with deep product knowledge and empathy, you’ll understand customers’ business objectives and align them with product capabilities. You’ll lead end-user training and enablement initiatives, conduct customer onboardings and business reviews, and serve as the “voice of the customer” in internal meetings. You’ll be responsible for ensuring retention, identifying new business opportunities, and driving high product usage and value across our customer base. This is a unique opportunity to join a fast-growing company and make a significant impact on our customers’ success. Key Responsibilities Communicate efficiently and effectively with our customers, primarily through chat and email, with video conferences as needed. Onboarding & Adoption: Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 100+ customers. Develop and enact a custom plan for each customer’s onboarding, expansion, and renewal goals. Enablement & Partnership: Lead end-user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value. Evangelize: Communicate new use cases and features/functionality that will enhance the customer’s workflow and drive organizational product adoption. Customer Advocate: Passionate about the customer experience and skilled in translating customer feedback into product requests. Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish customer goals. Change Leadership: Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance. Team Leadership: Effectively coach team members to their fullest potential, mitigate conflict and communication problems, and ensure the team is unified on a common goal and strategy. Essential Qualifications 1-3+ years of experience in a fast-growing company, with direct experience with SaaS products, solutions, or ecosystems preferred. 1-3+ years of customer-facing experience as a commercial Customer Success Associate. Experience maintaining ARR of 3M+ including contract values over 100k. Experience with support tools and platforms like Salesforce, Zendesk, and JIRA. Expert in driving results and outcomes while solving complex business problems, both individually and through direct reports. Excellent presentation, organizational, and communication skills (both written and verbal), with a written sample potentially requested. Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software. Team and goal-oriented, with high output and low ego. Knowledge of SaaS post-sale support motion and technical curiosity is a plus. Ability to travel (light travel to conferences or customers may be required). Experience working with or supporting Apple devices. Required to work on-site in our Coral Gables office Monday - Friday. Preferred Qualifications Experience in a similar role, with a proven track record of success in customer success management. Strong understanding of the Apple device management and security landscape. Experience with project management tools and methodologies. Ability to speak multiple languages, with a focus on languages relevant to our customer base. Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and circumstances. Career Growth Opportunities and Learning Benefits At blithequark, we’re committed to helping our employees grow and develop in their careers. As a Customer Success Manager, you’ll have access to a range of training and development opportunities, including: Onboarding and training programs to help you get up to speed quickly. Ongoing coaching and mentoring from experienced colleagues. Access to industry-leading conferences and events. Opportunities to take on new challenges and responsibilities as you grow in your role. Work Environment and Company Culture At blithequark, we’re proud of our inclusive and dynamic company culture. We believe in fostering an environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Our office in Coral Gables is a vibrant and collaborative space, with a range of amenities and perks to help you stay happy and healthy. These include: Free parking and easy access to public transportation. Onsite fitness center and wellness programs. Flexible working hours and remote work options. Regular team-building activities and social events. Compensation, Perks, and Benefits At blithequark, we offer a competitive salary and a range of perks and benefits to help you thrive in your role. These include: 100% individual and dependent medical, dental, and vision coverage. 401(K) with a 4% company match. 20 days PTO and flexibility to work from anywhere for up to 30 days per year. Kandji Wellness Week the first week in July. Equity for full-time employees. Lunch stipend provided Monday through Friday. Up to 16 weeks of paid leave for new parents. Paid Family and Medical Leave. Modern Health mental health benefits for individuals and dependents. Fertility benefits. Working Advantage employee discounts. Conclusion If you’re a motivated and experienced Customer Success Manager looking for a new challenge, we’d love to hear from you. At blithequark, we’re passionate about helping our customers succeed, and we’re committed to creating a positive and inclusive work environment for all our employees. Apply now to join our team and help us drive business growth and customer satisfaction through strategic partnerships and technical expertise. We can’t wait to hear from you!