**Experienced Customer Service Representative – Airport Operations and Customer Experience Specialist**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark, a leading enterprise in the transportation industry, as an Experienced Customer Service Representative – Airport Operations and Customer Experience Specialist. **About blithequark** At blithequark, we're not just a company – we're a community of driven individuals who share a common purpose: to move the future of transportation forward with innovative, customer-focused solutions. With a team of over 25,000 talented professionals, we're proud to make a positive difference in the lives of our colleagues, customers, and communities where we operate. **About the Role** As an Experienced Customer Service Representative – Airport Operations and Customer Experience Specialist, you'll play a vital role in delivering exceptional customer experiences across various touchpoints, including airport lots, rental and return processes, and loyalty customer services. Your primary responsibilities will include: * Assisting customers with rental and return processes, including checking cars, processing rentals, and providing information on our loyalty programs * Processing transactions and entering data into handheld devices * Providing excellent customer service, resolving issues, and exceeding customer expectations * Collaborating with colleagues to ensure seamless customer experiences * Maintaining a high level of product knowledge and staying up-to-date on company policies and procedures **Perks and Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * Competitive hourly wage ($16.00/hour) with shift premium opportunities * Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) * On-the-job training to help you develop your skills and knowledge * Paid time off to recharge and relax * Comprehensive medical, dental, and other insurance plans to protect your well-being * Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses * Retirement benefits (401k) to secure your financial future * Employee discounts, including discounted car rental and discounted prices on the purchase of blithequark cars **Requirements and Qualifications** To succeed in this role, you'll need: * A valid driver's license * Basic computer skills, including typing and data entry * Effective verbal communication skills to interact with customers and colleagues * Willingness to work outdoors in various weather conditions * Flexibility to work all shifts, including evenings, weekends, and holidays * Ability to type, sit, stand, walk, or move throughout rental lots and enter/exit vehicles for prolonged periods * Ability to drive a variety of vehicles * Must be 18 years of age and legally authorized to work in the United States * 6 months retail customer service experience in a fast-paced environment is a bonus! **What We Offer** At blithequark, we're committed to helping you grow and develop your skills and knowledge. As an Experienced Customer Service Representative – Airport Operations and Customer Experience Specialist, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Performance-based rewards and recognition programs to celebrate your achievements * Collaborative and supportive team environment to help you succeed * Opportunities for career growth and advancement within the company **Work Environment and Culture** Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We're proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment where everyone can thrive. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about the role and submit your application. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. **Disclaimer** This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of blithequark.