Experienced Remote Technical Customer Support Coordinator for Fiscal Software and Tax Solutions at blithequark

Introduction to blithequark and the Role At blithequark, we are pioneers in providing innovative fiscal solutions and exceptional customer experiences. As a leader in the industry, we are committed to fostering a culture of excellence, collaboration, and continuous learning. We are now seeking a highly skilled and motivated Remote Tech Customer Support Coordinator I to join our team. As a key member of our customer support team, you will play a vital role in delivering top-notch support to our customers, ensuring their success with our fiscal software and tax solutions. About the Job In this exciting role, you will have the opportunity to work with a diverse range of customers, providing expert technical support and guidance on our fiscal software and tax solutions. Your strong background in fiscal law, fiscal economics, or accounting, combined with your experience in fiscal reporting software, will enable you to effectively troubleshoot and resolve customer issues. As a customer-focused and communicatively strong individual, you will build strong relationships with our customers, ensuring their needs are met and exceeded. Key Responsibilities Provide expert technical support to customers via phone, email, or chat, ensuring timely and effective resolution of issues related to our fiscal software and tax solutions Utilize your analytical skills to troubleshoot and resolve complex customer issues, escalating to senior team members when necessary Develop and maintain a deep understanding of our fiscal software and tax solutions, staying up-to-date with new features and updates Collaborate with internal teams, including sales, marketing, and product development, to ensure a cohesive customer experience Identify opportunities for process improvements and contribute to the development of new procedures and protocols Participate in training and development programs to enhance your skills and knowledge, staying current with industry trends and best practices Essential Qualifications Degree in accounting, fiscal law, or fiscal economics, or relevant work experience in a related field Proven experience with tax returns or tax software, with a strong understanding of fiscal principles and practices Fluent in Dutch and English, both written and spoken, with excellent communication and interpersonal skills Strong analytical and problem-solving skills, with the ability to work accurately and structuredly in a fast-paced environment Good listening skills, with the ability to clearly analyze customer questions and provide effective solutions Preferred Qualifications Experience working in a customer-facing role, with a strong focus on delivering exceptional customer experiences Knowledge of business processes and automation, with a keen interest in identifying opportunities for improvement Strong technical skills, with experience working with software applications and technical tools Ability to work independently and as part of a team, with a flexible and adaptable approach to work Skills and Competencies Strong technical skills, with the ability to learn and adapt to new software applications and technical tools Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Strong analytical and problem-solving skills, with the ability to work accurately and structuredly in a fast-paced environment Ability to work independently and as part of a team, with a flexible and adaptable approach to work Strong attention to detail, with a focus on delivering high-quality results and exceptional customer experiences Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Tech Customer Support Coordinator I, you will have access to a range of training and development programs, including extensive online training and course offerings, career meetings, and wellness programs. You will also have the opportunity to participate in internal networks and employee discounts, as well as our annual blithequark Employee Party. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of excellence, collaboration, and continuous learning, with a strong focus on delivering exceptional customer experiences. As a remote worker, you will be part of a distributed team, with opportunities to collaborate and connect with colleagues from around the world. Compensation, Perks, and Benefits As a valued member of our team, you will be eligible for a range of compensation, perks, and benefits, including a Dutch Share Purchase Plan, annual profit-sharing payment, Comprehensive Pension Plan, reimbursement for home, office, or travel costs, generous holiday time, and the possibility of sabbatical leave. You will also have access to flexible working hours, a Personal Choice Budget, and a range of employee discounts and wellness programs. Conclusion If you are a motivated and customer-focused individual with a strong background in fiscal law, fiscal economics, or accounting, we encourage you to apply for this exciting opportunity. As a Remote Tech Customer Support Coordinator I at blithequark, you will have the chance to work with a leading provider of fiscal software and tax solutions, delivering exceptional customer experiences and contributing to the growth and success of our business. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of the blithequark team and start your journey to success!