Experienced Strategic Customer Success Manager for IoT Solutions – Driving Business Growth and Customer Satisfaction through Innovative Technology

Welcome to blithequark blithequark is the pioneer of the Connected Operations Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data, develop actionable insights, and improve their operations. At blithequark, we are committed to enhancing the safety, efficiency, and sustainability of physical operations that power our global economy, representing over 40% of global GDP. Our focus industries include agriculture, construction, field services, transportation, and manufacturing, where we aim to digitally transform their operations at scale. About the Role Our Strategic Customer Success Managers play a crucial role in ensuring the long-term success of blithequark's largest fleet customers. You will work closely with these customers to understand their unique challenges, advise on how to leverage blithequark's solutions for their needs, and become their strategic partner. This role is cross-functional, collaborating with Sales, Support, Sales Engineering, and Product teams, providing a comprehensive view of a hyper-growth company from within. This position is open to candidates residing in Canada, offering a unique opportunity to make a significant impact in the industry. Why You Should Apply Impact the Industries that Run Our World: Every interaction you have with our customers can affect the timely delivery of goods, the safety of students, or the swift restoration of power after a natural disaster, making your role truly impactful. Solve Complex Problems: With blithequark's expanding technology and the complexities faced by our customers, you will encounter a wide range of challenges that require strategic problem-solving skills and a growth mindset. Build Meaningful Relationships: As a natural relationship builder, you will communicate and collaborate with key stakeholders, including customers and cross-functional teams, to achieve shared goals and success. Architect of Your Own Career: This role offers autonomy and opportunities for growth, allowing you to master your craft in a hyper-growth environment and potentially take on new challenges within blithequark. Work with the Best: At blithequark, we foster a culture of excellence, where you will be surrounded by talented professionals who share your passion for innovation and customer success. Key Responsibilities Ensure customers increase the safety, efficiency, and sustainability of their operations using blithequark's IoT platform. Develop joint success plans with customers, outlining objectives, metrics, and timelines, and effectively address any barriers to achieving business value. Orchestrate executive business reviews with customers' decision-makers and blithequark's executive leadership to reflect on past successes and align on future goals. Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize the benefits of blithequark's products. Deeply understand blithequark's platform capabilities and explain them to businesses across various sectors, including field services, utilities, transportation, and manufacturing. Partner with cross-functional teams like Product, Support, and Finance to drive progress on customer requests and ensure a cohesive approach to customer success. Serve as a mentor to the wider Customer Success teams, sharing your expertise and contributing to the growth and development of your colleagues. Champion and embed blithequark's cultural principles, including a focus on customer success, long-term building, growth mindset, inclusivity, and teamwork, as we scale globally and across new offices. Minimum Requirements 6+ years of work experience, with recent experience in a senior Customer Success, account management, or strategic consulting role. Experience supporting Enterprise SaaS and/or Fortune 500 companies, with a strong understanding of their needs and challenges. High emotional intelligence and strong priority management skills, essential for navigating the demands of this role and maintaining high internal visibility. Experience supporting or working with technical products, with the ability to quickly grasp and communicate complex concepts. Solutions-oriented with strong problem-solving skills, capable of driving change and building trust with a wide variety of stakeholders. Proven track record of effective communication, diplomacy, and poise under pressure when addressing customer issues. Bachelor's degree from a 4-year institution, with a strong educational foundation to support your professional growth. Willingness to travel up to 25-40% for customer meetings and other business requirements. Ideal Candidate Strong bias for action, with the ability to think big and maintain high standards in a fast-paced environment. Experience serving and supporting large-scale business solutions at Fortune 500 companies, with a deep understanding of their operations and challenges. Ability to thrive in an unstructured, fast-paced, and change-heavy environment, with a growth mindset and adaptability. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Strategic Customer Success Manager, you will have access to a wide range of learning opportunities, including training programs, workshops, and mentorship initiatives. Our goal is to ensure that you have the skills and knowledge necessary to excel in your role and advance your career within the company. Work Environment and Company Culture blithequark fosters a dynamic and inclusive work environment that values diversity, equity, and inclusion. We believe in creating a workplace where everyone feels welcome, respected, and empowered to contribute their best work. Our company culture is built on the principles of customer success, long-term building, growth mindset, inclusivity, and teamwork, which guide our decisions and actions every day. Compensation, Perks, and Benefits blithequark offers a competitive total compensation package, including a salary range of $121,975 to $157,850 CAD per year, depending on your location, experience, and qualifications. Additionally, we provide a range of perks and benefits, including flexible working arrangements, health benefits, and opportunities for professional growth and development. Our goal is to ensure that our team members feel valued, supported, and rewarded for their contributions to the company's success. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Strategic Customer Success Manager, you will play a critical role in driving business growth, customer satisfaction, and innovation, while working with a talented team of professionals who share your passion for excellence. Join us in shaping the future of IoT solutions and making a lasting impact on the industries that run our world.