**Experienced Desktop Support IV – Level 3 Support, Incident and Service Request Management, Customer Support – Remote/Local Opportunity at blithequark**

Are you a seasoned IT professional with a passion for delivering exceptional customer support and technical expertise? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than this exciting opportunity to join blithequark as a Desktop Support IV. As a key member of our team, you will be responsible for providing level 3 support and maintenance of workstation software and hardware, as well as supporting and maintaining Operating Systems for user workstations. You will work closely with a team of 8 technicians and 2 project managers to ensure seamless delivery of technical services to our organization of 10,000+ end points and users across the state of Wisconsin. **About blithequark** blithequark is a leading provider of innovative solutions and services to organizations across various industries. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. We are proud to offer a dynamic and inclusive work environment that fosters growth, collaboration, and innovation. **Key Responsibilities** As a Desktop Support IV at blithequark, your key responsibilities will include: * Providing level 3 support and maintenance of workstation software and hardware, including troubleshooting, repair, and replacement of hardware and software components * Supporting and maintaining Operating Systems for user workstations, including installation, configuration, and troubleshooting * Providing technical assistance on projects as assigned by the Desktop Support Supervisor, including implementation of new hardware and/or software * Collaborating with a team of 8 technicians and 2 project managers to ensure seamless delivery of technical services * Assisting with incident and service request management, including troubleshooting, resolution, and follow-up * Providing strong written and oral customer support correspondence, including email, phone, and in-person support * Participating in level three desktop support, including assisting with tier 2/3 desktop support incidents and requests * Working on a team of 8 technicians as well as independently to balance workload of incident/service requests and project work **Essential Qualifications** To be successful in this role, you will need to possess the following essential qualifications: * 5+ years of experience in level 3 support and maintenance of workstation software and hardware * 5+ years of experience in supporting and maintaining Operating Systems for user workstations * 2-5 years of experience in peripheral device support (printers/scanner/etc) and maintenance * 5+ years of experience in incident and service request management * Strong written and oral customer support correspondence experience * Ability to work independently and as part of a team to balance workload of incident/service requests and project work **Nice to Have Skills** While not required, the following skills are highly desirable: * Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.) * Patch Management * Imaging experience using management tool (SCCM, Ivanti, etc.) * Learning management system (LMS) support experience * Google Workspace experience * Microsoft's Group Policy Object (GPO) experience **Interview Process and Contract Duration** The interview process will be conducted via Teams Video, and the contract duration is 6/30/25 with the possibility of extension. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home or office. However, you may be required to come into the central office on a monthly basis for implementations, meetings, etc. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We are committed to providing a dynamic and inclusive work environment that fosters growth, learning, and development. **Compensation and Benefits** The compensation for this role is $26 to $30 per hour on W2. We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and paid time off. **How to Apply** If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.