Senior Technical Customer Success Manager – Driving Technical Excellence and Customer Delight at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about powering the world's connections and enabling companies to become "API-first" and securely accelerate AI adoption. As a leader in cloud API technologies, we help organizations globally – from startups to Fortune 500 enterprises – unleash developer productivity, build securely, and accelerate time to market. Our mission is to empower businesses to achieve their full potential through innovative technology solutions. If you are a motivated and experienced technical professional looking to make a significant impact, we invite you to join our team as a Senior Technical Customer Success Manager. About the Role As a Senior Technical Customer Success Manager at blithequark, you will act as a champion for our largest and most critical customers, serving as the primary post-sales point of contact for all technical, product, and support questions on a day-to-day basis. Your expertise will be instrumental in helping establish, implement, and run processes and projects that deliver successful adoption of blithequark products. You will have the opportunity to interface with everyone in the customer environment, from Developers to Executives, and represent our values every day. Your deep understanding of their business, operational, and technical needs will enable you to help them achieve the greatest value from blithequark. Key Responsibilities Onboard new customers while validating and identifying customer needs, key project timelines, potential challenges, and risk factors. Understand, advocate, and document customer’s use case, architecture, and roadmap. Drive adoption and implementation of blithequark product features by leading hands-on product demonstrations and technical workshop sessions. Work with customers to explore new use-cases and expand blithequark’s API platform usage. Document path to ROI through Joint Success Plan and playback business value. Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and partner. Be involved in customer’s renewal and expansion. Effectively manage the tracking and resolution of customer escalations on behalf of product and services. Manage customer accounts with blithequark’s customer maturity model framework. Periodic review of blithequark implementation and walk through best practices. Perform any additional tasks required by your manager. What You'll Bring To succeed in this role, you should have: 3-5 years of experience working in a technical, customer-facing role (Technical Account Management, Sales Engineering, Technical Support, Professional Services). Hands-on experience with DevOps or full-stack application development or microservices on cloud computing. Excellent communication skills and an ability to concisely articulate complex technical issues and solutions. Storytelling with data to articulate business value realized through blithequark products. Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer. Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision. Experience managing multiple projects at a time while focusing on attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention. Prior experience administering/interacting with an API management platform (plus). Prior experience working for a technology startup (plus). Essential Qualifications In addition to the above requirements, the ideal candidate will possess: A strong technical background, with the ability to understand and communicate complex technical concepts. Excellent problem-solving skills, with the ability to analyze complex issues and develop creative solutions. Strong business acumen, with the ability to understand customer needs and develop solutions that meet those needs. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. Preferred Qualifications While not required, the following qualifications are preferred: Experience working with cloud-based technologies, such as AWS or Azure. Experience working with API management platforms, such as Kong. Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Technical expertise: A strong technical background, with the ability to understand and communicate complex technical concepts. Communication skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. Problem-solving skills: Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions. Business acumen: Strong business acumen, with the ability to understand customer needs and develop solutions that meet those needs. Collaboration and teamwork: Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Technical Customer Success Manager, you will have access to a range of career growth opportunities and learning benefits, including: Professional development: Opportunities for professional development, including training and certification programs. Mentorship: Mentorship from experienced professionals, with the opportunity to learn from their expertise and experience. Career advancement: Opportunities for career advancement, with the potential to move into leadership roles or other areas of the business. Networking: Opportunities to network with other professionals, both within and outside of blithequark. Work Environment and Company Culture At blithequark, we are proud of our dynamic and supportive work environment. Our company culture is built on the following values: Innovation: We encourage innovation and creativity, with a focus on developing new and innovative solutions. Collaboration: We believe in the importance of collaboration and teamwork, with a focus on working together to achieve common goals. Customer focus: We are customer-focused, with a commitment to delivering exceptional customer experiences. Integrity: We operate with integrity, with a commitment to honesty, transparency, and ethics. Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits, including: Competitive salary: A competitive salary, with the opportunity to earn bonuses and other incentives. Comprehensive benefits: A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and other benefits. Flexible work arrangements: Flexible work arrangements, including the opportunity to work from home or adjust your schedule to meet your needs. Professional development: Opportunities for professional development, including training and certification programs. Conclusion If you are a motivated and experienced technical professional looking to make a significant impact, we invite you to join our team as a Senior Technical Customer Success Manager. With a strong technical background, excellent communication skills, and a passion for delivering exceptional customer experiences, you will be well-suited to this role. At blithequark, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Apply now to take the first step in your journey with blithequark.