Experienced Customer Support Specialist for Luxury Fashion Brand – Providing World-Class Service in a Fast-Paced Virtual Environment

Welcome to blithequark blithequark, a leading online shopping destination, is seeking an action-oriented and motivated individual to join our team as a Customer Support Specialist. As a fully integrated subsidiary of blithequark, our company is committed to providing the best selection of luxury fashion products to customers around the world. With a strong focus on customer satisfaction, we are looking for someone who shares our passion for delivering exceptional service and has experience working with high-end merchandise. About the Role In this role, you will be the voice of blithequark, fielding real-time calls in a virtual, call center environment from customers globally. As a Customer Support Specialist, you will be responsible for resolving customer issues and complaints in a timely and professional manner, communicating through email, phone, live chat, and/or social media. You will provide customers with critical service and product information, ensuring customer satisfaction and demonstrating a sound understanding of blithequark's full range of products and services. Key Responsibilities Act as a Brand Ambassador for blithequark, providing world-class service to all customers Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner Provide customers with critical service and product information, ensuring customer satisfaction Demonstrate sound understanding and comprehensive knowledge of blithequark's full range of products and services Handle customer inquiries and/or cases through different channels in a timely and professional manner, making decisions in consideration of policies and procedures within the Service Level Agreement Ensure clear and accurate data capture, providing both quantitative and qualitative insights of customers' voices Utilize a variety of software programs to resolve customer inquiries Work with external shipping contractors to assist customers with both domestic and international issues Essential Qualifications To be successful in this role, you will need to have: 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred) Excellent verbal and written communication skills, able to handle difficult conversations with a high level of empathy and integrity Confidence in making decisions with late returns, faulty goods, and compensations if necessary Proficiency in basic math, with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership A home work area that is free from background noise, where you can connect to the internet and work on your deliverables Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service Ability to meet the blithequark Customer Contact Center Work from Home Guidelines and expectations, which includes using a wired, high-speed internet connection Highly proficient with desktop applications such as MS Office and internet browsers; comfortable working with computers and smartphones, with the ability to quickly learn how to use new websites and apps High school diploma or equivalent Preferred Qualifications While not essential, the following qualifications are preferred: Fluency in one of the following languages: Russian, Korean, Japanese, or Spanish Experience with Microsoft Office products and applications Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will be part of a team that is passionate about delivering exceptional customer service, and you will have the chance to learn from experienced professionals in the industry. Work Environment and Company Culture blithequark is a company that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity. As a Customer Support Specialist, you will be part of a team that is dedicated to providing exceptional customer service, and you will have the opportunity to work with a diverse range of customers and colleagues. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a base salary, as well as opportunities for bonuses and other forms of compensation. We also offer a range of benefits, including medical, financial, and other benefits. As a Customer Support Specialist, you will be eligible for a range of perks and benefits, including: A competitive hourly rate of $19.00/hour Opportunities for bonuses and other forms of compensation A range of medical, financial, and other benefits A dynamic and inclusive work environment Opportunities for career growth and development Conclusion If you are a motivated and action-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you will be part of a team that is dedicated to providing world-class service to customers around the world. You will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment, and you will be eligible for a range of perks and benefits. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team!