Experienced Remote Customer Experience Specialist for Dutch-Speaking Clients – Delivering Exceptional Service and Driving Customer Satisfaction
Welcome to blithequark: Where Passion Meets Opportunity Imagine being part of a dynamic team that values innovation, creativity, and customer satisfaction. At blithequark, we're committed to delivering WOW service to our Dutch-speaking clients, and we're looking for a talented Remote Customer Experience Specialist to join our ranks. Whether you're based in sunny Valencia, prefer a hybrid lifestyle, or enjoy working remotely from anywhere in Spain, we offer the flexibility you need to thrive. About Our Team Our current Customer Service team is a diverse group of talented individuals from various backgrounds, all sharing a common goal: to provide exceptional service to our Dutch and Belgian clients. We're a Great Place To Work-Certified team, and we're passionate about creating a positive, supportive environment that fosters growth and development. What You'll Do As a Remote Customer Experience Specialist, you'll be the first point of contact for our clients via phone, email, and chat. Your primary responsibilities will include: Providing top-notch service with a smile, ensuring that every client interaction is positive and memorable Proactively helping clients find the right products and services, both online and offline Practicing our core value of "Think like a customer," always putting the client's needs first Collaborating with our team to resolve issues, share knowledge, and drive continuous improvement Requirements To succeed in this role, you'll need: A professional level of English and Dutch, both verbally and written A Bachelor's degree or academic level A customer-friendly attitude, with a passion for delivering exceptional service A dynamic and flexible personality, with a willingness to adapt to changing situations A solution-oriented mindset, with excellent problem-solving skills Experience in Customer Service or Adobe InDesign skills is a plus, but not required A willingness to relocate to Valencia or work remotely from anywhere in Spain What We Offer At blithequark, we're committed to providing a supportive, inclusive environment that fosters growth and development. You'll enjoy: Flexible working arrangements, including remote work options and a hybrid lifestyle A competitive salary and benefits package Opportunities for professional growth and development, including training and mentorship programs A dynamic, entrepreneurial environment with a diverse team of like-minded professionals Access to exclusive company events, parties, and activities Free Spanish classes, breakfast, and lunch in Valencia Attractive discounts on Urban Sports Club and other perks Why blithequark? We're a fast-growing e-commerce company with a unique culture and challenges. You'll enjoy: A Great Place To Work-Certified environment, with a focus on employee satisfaction and well-being A dynamic, international team with 34 nationalities and an average age of 30 Opportunities to grow and develop your skills, with a fast-paced learning curve Support with Spanish administration processes and relocation A great community of like-minded young professionals in Valencia How to Apply If you're passionate about delivering exceptional customer service and driving customer satisfaction, we want to hear from you. Please submit your application, including your resume and a cover letter, to join our team as a Remote Customer Experience Specialist. We can't wait to welcome you to blithequark! Our Culture and Values At blithequark, we're committed to creating a positive, supportive environment that fosters growth and development. Our core values include: Think like a customer: We put the client's needs first, always Be dynamic and flexible: We adapt to changing situations and priorities Be solution-oriented: We focus on finding creative solutions to complex problems Be a team player: We collaborate, share knowledge, and support each other What to Expect As a Remote Customer Experience Specialist at blithequark, you can expect: A comprehensive onboarding program, with training and mentorship Regular feedback and coaching, to help you grow and develop your skills Opportunities for professional growth and development, including promotions and new challenges A supportive, inclusive environment, with a focus on employee satisfaction and well-being Join Our Team Ready to take your career to the next level? Apply now to join our team as a Remote Customer Experience Specialist and discover a world of opportunities at blithequark. We can't wait to welcome you on board!