Customer Experience Coordinator – Lead the Way to Exceptional Customer Service at TJ Maxx

Unlock Your Potential as a Customer Experience Coordinator at TJ Maxx Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment? TJ Maxx, a leading off-price retailer, is seeking a skilled Customer Experience Coordinator to join our team at Store 0409 in Buffalo, NY. As a key member of our collaborative team, you'll play a vital role in driving customer satisfaction, promoting loyalty programs, and maintaining a positive store environment. About TJ Maxx: Where Style Meets Surprise With over 1,000 stores across the country, TJ Maxx is a treasure trove of exciting surprises. From designer straight off the runway to statement jewelry, we offer a diverse range of products that make everyday life a little more fun. Our ever-changing environment is always encouraging, and each shift is a new opportunity to Discover Different. As a Customer Experience Coordinator, you'll be an integral part of our team, leading by example and promoting a culture of honesty, integrity, and outstanding customer service. Key Responsibilities: Leading the Customer Experience • Creates a positive internal and external customer experience by engaging and interacting with customers, and maintaining a clean and organized store. • Oversees a team of Associates at the front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs. • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates. • Addresses customer concerns and issues promptly, ensuring a positive customer experience. • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed. • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. • Provides and accepts recognition and constructive feedback. • Partners with Management on Associate training needs to increase effectiveness. • Ensures adherence to all labor laws, policies, and procedures. • Promotes credit and loyalty programs. • Supports and participates in store shrink reduction goals and programs. • Promotes safety awareness and maintains a safe environment. • Other duties as assigned. The Ideal Candidate: You! To succeed as a Customer Experience Coordinator at TJ Maxx, you'll need: • Availability to work a flexible schedule, including nights and weekends. • A strong understanding of merchandising techniques. • The ability to multi-task and respond to changes in direction or unexpected situations. • Strong communication and organizational skills with attention to detail. • The ability to train others and work effectively with peers and supervisors. • 1 year of retail experience and 6 months of leadership experience. Preferred Qualifications: While not required, the following qualifications can give you a competitive edge: • Previous experience in a customer-facing leadership role. • Knowledge of loyalty programs and credit promotions. • Experience with POS systems and inventory management. What We Offer: A Comprehensive Benefits Package At TJ Maxx, we believe in rewarding our Associates for their hard work and dedication. Our comprehensive benefits package includes: • Associate discount. • EAP, smoking cessation, and bereavement support. • 401(k) Associate contributions and matching (for eligible Associates). • Child care and cell phone discounts. • Pet and legal insurance. • Credit union and referral bonuses. • Medical, dental, and vision coverage (for eligible Associates). • HSA and health care FSA. • Life insurance and short/long-term disability. • Paid parental leave, paid holidays, vacation, and sick time. • Auto and home insurance discounts. • Scholarship program and adoption assistance. Our starting pay range for this role is $16.00 to $16.50 per hour, depending on relevant skills, qualifications, and experience. Career Growth Opportunities: Discover Your Potential At TJ Maxx, we're committed to helping our Associates grow and develop their careers. As a Customer Experience Coordinator, you'll have opportunities to: • Develop your leadership skills and advance to senior roles. • Expand your knowledge of customer service, merchandising, and inventory management. • Participate in training and development programs to enhance your skills. Our Culture: Embracing Diversity and Inclusion At TJ Maxx, we believe in Discovering Different and embracing each other's unique perspectives. We're committed to creating an inclusive environment where everyone feels valued and respected. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Don't Hesitate, Apply! We value a great attitude and a willingness to learn above all. If you're passionate about delivering exceptional customer experiences and leading a team to success, submit your application today! Don't worry if you don't meet every single requirement – we want to hear from you. Apply This Job