**Experienced Programs & Customer Engagement Lead – Strategic Growth and Customer Experience**

Are you a seasoned professional with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join blithequark, the Customer Company, as an Experienced Programs & Customer Engagement Lead. In this pivotal role, you will play a critical part in shaping the future of business by leveraging your expertise in program management, customer engagement, and strategic growth. **About blithequark** At blithequark, we're on a mission to inspire the future of business with AI+ Data + CRM. Our core values guide us in helping companies across every industry blaze new trails and connect with customers in a whole new way. We empower our employees to be Trailblazers, driving their performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place. **Job Summary** As an Experienced Programs & Customer Engagement Lead, you will be responsible for leading cross-functional projects and initiatives that drive business growth, customer engagement, and strategic partnerships. You will work closely with internal and external stakeholders to understand customer needs, develop and execute strategic programs, and ensure consistent, executive-level briefing standards. Your expertise in program management, customer engagement, and strategic growth will be instrumental in driving business results and delivering exceptional customer experiences. **Responsibilities** * Organize, lead, and collaborate with internal and external stakeholders to understand customer health, sentiments, and needs; establish and run strategic programs or events to support them * Organize, lead, and collaborate with extended ecosystem to run the Customer Advisory Council * Execute a unified strategy (inclusive of people, process, and technology) and process for customer engagements * Define and support Business Unit operations such as leadership meetings, all-hands calls, and other business rhythm cadences * Work cross-functionally with Enablement, Marketing, and the Sales Organization to: + Enable Sales on how and when to utilize executive engagement in ongoing pursuits + Enable Sales on briefing processes and best practices + Enable Sales on tools and systems to help track and utilize information pre and post-engagement * Work cross-functionally with all ELT Offices, Marketing, and Americas Sales Organization to: + Utilize Data analysis to prioritize customer engagements and identify untapped market potential + Execute Nomination and Communications process once prioritization is decided + Support meeting preparation and execution; Support Onsite Events, as needed * Ensure consistent, executive-level briefing standards and appropriate follow up for all engagements / events to track and measure impact of executive engagement * Work Independently to: + Use data analysis and catalogued engagements to executive engagement holistically and present recommendations to senior management + Design and interpret key performance metrics, and craft plans to address pronounced weakness + Build executive presentations, crafting the messaging and readouts to Sales + Identify business needs and creative solutions to meet needs * Regularly refresh processes & stay dynamic to meet shifting needs of our internal and external customers * Lead special projects for the Sales business, will depend on business need, interest, and aptitude * Lead strategic programs in support of dedicated business leaders **Essential Qualifications** * Stellar independent problem-solving skills: demonstrated ability to structure complex problems, develop solutions with little guidance, and craft high-quality, analytically sound, detail-oriented outputs * Proven analytical experience; ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and executive-level presentations * Strong executive presence and engagement skills with senior executive and customer audience * Highly collaborative style with strong influence skills in a cross-functional, matrix environment * Creative and comfortable with ambiguity, exploration, and iteration in a fast-paced environment / respond with a sense of urgency * Dynamic, empathetic, and flexible in communication and work styles depending on context and team dynamic * Highly organized, ability to coordinate activities of senior leaders to drive alignment and attainment of goals * Ability to execute at both the strategic and tactical level, able to roll up their sleeves to get things done * Deep understanding of blithequark: technology solutions, thought leadership, values, and culture – experience implementing and/or using blithequark a plus * Advanced in Google / Microsoft Tools, comfortable working with large data sets, and eagerness to learn how to extract and utilize data from our internal systems **Preferred Qualifications** * Experience in program management, customer engagement, and strategic growth * Proven track record of driving business growth and delivering exceptional customer experiences * Strong understanding of Salesforce technology solutions and thought leadership * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong communication and interpersonal skills with ability to influence and collaborate with cross-functional teams **What We Offer** At blithequark, we offer a comprehensive benefits package that includes: * Time off programs * Medical, dental, vision, mental health support * Paid parental leave * Life and disability insurance * 401(k) * Employee stock purchasing program * And many more! **Compensation** The base salary hiring range for this position is: * For New York-based roles: $138,800 to $190,900 * For Colorado-based roles: $115,600 to $159,000 * For California-based roles: $127,200 to $190,900 * For Illinois-based roles: $127,200 to $174,900 **How to Apply** If you're a motivated and results-driven professional with a passion for driving business growth and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [insert link]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that's inclusive, and free from discrimination.