**Experienced Enterprise Customer Success Manager – Human Transformation Platform**

At blithequark, we're on a mission to revolutionize the way people work and live. We believe that by investing in our employees, we can create a more fulfilling and purpose-driven work experience. As an Enterprise Customer Success Manager at blithequark, you'll play a critical role in ensuring that our customers and members receive the full value out of our Human Transformation Platform. If you're passionate about delivering exceptional customer experiences, driving business growth, and making a meaningful impact, we want to hear from you. **About blithequark** blithequark is a cutting-edge company that's redefining the future of work. Our Human Transformation Platform is designed to help individuals and organizations unlock their full potential, achieve their goals, and live more fulfilling lives. We're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our team is made up of talented individuals who share a passion for innovation, collaboration, and making a positive impact. **The Role** As an Enterprise Customer Success Manager at blithequark, you'll be responsible for driving customer value, increasing the measurable and perceived value that customers receive from our platform, and creating strong business cases for renewals and expansions. You'll partner with the Account Management and Implementation teams to drive adoption and deliver on value, and work closely with customers to understand their strategy and challenges, aligning our platform with their internal narrative and desired outcomes. **Key Responsibilities** * Build rapport and expand customer/executive sponsorship, creating new champions while also fostering relationships with existing champions * Prospection & Coordination: Champion deeply understanding how blithequark can solve business problems for our customers and align our solutions and internal resources to support each customer's needs * Account Health: Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately * Value Delivery: Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market * Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results * Manage relationships with program sponsors and day-to-day partners while teaming with your Global Account Partners to increase the breadth and depth of relationships * Understand customer strategy and challenges; align blithequark's Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value * Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices **Essential Qualifications** * Experience with high-value books of business, multi-product platform deployments, the HCM SaaS space, or Talent disciplines are also highly valued * Previous experience building deep relationships with customers, stakeholders, and client teams, including at the Executive level * Strong experience keeping customers' expectations grounded in reality, and pushing back while maintaining a positive relationship * Project management experience and/or experience managing multiple projects with multiple stakeholders at once * Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations * Previous experience balancing multiple priorities, including long-term strategy with immediate customer needs, as well as aligning commercial outcomes with broader account needs * Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users **Preferred Qualifications** * Experience with customer success, account management, or sales * Strong understanding of the HCM SaaS space and its applications * Experience with project management tools and methodologies * Strong communication and interpersonal skills * Ability to travel for up to 20% of the time **What We Offer** At blithequark, we're committed to providing a comprehensive benefits package that supports our employees' physical, emotional, and financial well-being. Some of the benefits we offer include: * Access to blithequark coaching; one for you and one for a friend or family member * A competitive compensation plan with opportunity for advancement * Flexible paid time off * Per year: + All federal/statutory holidays observed + 4 blithequark Inner Workdays (https://www.blithequark.co/inner-work) + 5 Volunteer Days to give back + Learning and Development stipend + Company-wide Summer & Winter breaks * Year-round charitable contribution of your choice on behalf of blithequark **Why Join Us?** At blithequark, we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. We believe that by investing in our employees, we can create a more fulfilling and purpose-driven work experience. As an Enterprise Customer Success Manager at blithequark, you'll have the opportunity to: * Make a meaningful impact on our customers' lives and businesses * Work with a talented team of individuals who share your passion for innovation and customer success * Develop your skills and expertise in a dynamic and fast-paced environment * Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being * Be part of a company that's committed to making a positive impact on the world **How to Apply** If you're passionate about delivering exceptional customer experiences, driving business growth, and making a meaningful impact, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!