Experienced Customer Success Manager – Strategic Partnership Development and Customer Experience Enhancement

Welcome to blithequark At blithequark, we are passionate about empowering global manufacturers to achieve unparalleled manufacturing uptime through our cutting-edge condition monitoring solutions. Our team of world-renowned engineers and distinguished business leaders is united by a common goal – to revolutionize the future of predictive maintenance. As we embark on the next phase of rapid growth, we are seeking talented individuals to join our journey and help shape the future of our industry. Job Overview We are seeking an experienced Customer Success Manager to become a trusted advisor to our customers and own the success of our partnerships. As a key member of our team, you will be responsible for demonstrating the value of our solutions to our customers, serving as their go-to contact, and advocating for their success throughout our organization. To excel in this role, you will need to possess a deep understanding of our customers' objectives, be an exceptional team player, and have outstanding collaboration and critical thinking skills. Your ability to manage shifting business demands, prioritize tasks effectively, and think strategically will be essential in driving customer satisfaction and long-term success. Key Responsibilities Build and maintain strong relationships with customers in your portfolio, ensuring high levels of satisfaction and loyalty Develop a deep understanding of our products and value proposition, enabling you to effectively communicate their benefits to customers Monitor account health and key performance indicators (KPIs) to ensure continued adoption and alignment with customer objectives, identifying potential churn risks and proactively mitigating them Create and present strategic success plans that deliver on customer expectations, driving long-term growth and retention Demonstrate exceptional organizational skills, leveraging CRM and territory management expertise to optimize customer interactions and outcomes Participate in customer meetings and quarterly business reviews, presenting progress updates and key success criteria to stakeholders Serve as the primary point of contact for customers, leveraging internal teams to resolve concerns and enhance the overall customer experience Facilitate customer onboarding, training, and initial user setup, ensuring seamless integration and adoption of our solutions Meet or exceed retention and sales targets on a quarterly basis, contributing to the growth and success of our organization Qualifications and Skills To be successful in this role, you will need to possess the following qualifications and skills: 4+ years of experience in account management or customer success, with a proven track record of driving customer satisfaction and retention 2+ years of experience selling additional products and services to existing accounts, with a strong understanding of sales strategies and techniques Experience with CRM platforms, preferably Salesforce, with the ability to leverage data and insights to inform customer success strategies Exceptional communication and interpersonal skills, with the ability to communicate clearly, concisely, and effectively with customers and internal stakeholders Strong active listening skills, with a desire to understand and solve for customer needs, and a commitment to delivering exceptional customer experiences Experience strategically consulting customers, creating success plans, and achieving desired outcomes, with a strong understanding of customer success principles and best practices A history of exceeding retention and expansion quotas, with a strong track record of driving growth and revenue expansion A passion for learning, a commitment to excellence, and a desire to continuously improve and grow, with a strong focus on professional development and self-improvement Ability to multitask, prioritize, and manage time effectively, with exceptional organizational skills and a bias for action A strong collaborator who can build trust and contribute to the success of the team, with a commitment to teamwork, accountability, and open communication What We Offer At blithequark, we are committed to supporting the well-being, growth, and work-life balance of our team members. We offer a range of benefits and perks, including: A competitive compensation package, including stock options, to recognize and reward your contributions to our organization A flexible work schedule, with the ability to work remotely and balance your professional and personal responsibilities Comprehensive benefits, including a retirement plan match, to support your long-term financial security and well-being Opportunities to make a real impact every day, driving customer success and contributing to the growth and success of our organization The chance to work with a dynamic and growing team, collaborating with talented professionals who share your passion for customer success and predictive maintenance Unlimited PTO, with the freedom to take time off and recharge, and a commitment to supporting your mental and physical health Our Culture and Values At blithequark, we are passionate about creating a culture that is inclusive, supportive, and empowering. We believe in: Putting people at the center of everything we do, with a commitment to customer success and employee well-being Embracing a culture of accountability, with a focus on transparency, open communication, and continuous improvement Supporting the growth and development of our team members, with opportunities for professional development, training, and mentorship Fostering a collaborative and dynamic work environment, with a commitment to teamwork, creativity, and innovation How to Apply If you are a motivated and experienced customer success professional, with a passion for driving customer satisfaction and retention, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.