Experienced Bilingual Customer Service Representative – Japanese and English Language Support Specialist for Unique Online Marketplace

Welcome to blithequark: Where Extraordinary Meets Exceptional At blithequark, every day is a journey into the extraordinary. From the rarest collectibles to the most unique items, our platform is a one-of-a-kind marketplace where buyers and sellers come together to experience the thrill of discovery. With a vast array of over 75,000 unique items in auction every week, carefully curated by our passionate in-house experts, we are redefining the way people buy and sell special objects. Having sold over 20 million unique objects to date, we are on a mission to become the world's most popular destination for special objects, driven by our core values of taking ownership, being open to change, and being passionate about our mission and customers. About Our Customer Service Team Our customer service team is the heartbeat of blithequark, ensuring that our customers have an exceptional experience on our platform. As a customer service representative, you will be the face of blithequark, engaging with our broad variety of customers, solving complex challenges, managing disputes, and providing timely support via diverse channels. Your role will be crucial in building trust, resolving issues, and creating a positive experience that keeps our customers coming back. You will be part of a dynamic team that is passionate about delivering exceptional customer service, working closely with other departments to improve the overall customer experience and drive business growth. Key Responsibilities Provide exceptional customer service to our buyers and sellers, addressing queries, resolving issues, and managing disputes in a timely and professional manner. Communicate effectively with customers via phone, email, chat, and social media, ensuring that all interactions are handled with empathy, patience, and understanding. Mediate between buyers and sellers to resolve disputes, finding solutions that work for both parties and ensuring a positive outcome. Collaborate with other departments, including sales and experts, to improve the overall customer experience and drive business growth. Provide valuable feedback on possibilities for improvements in our services, helping us to continuously improve and enhance our customer experience. Work effectively in a fast-paced environment, prioritizing tasks, and managing multiple customer interactions simultaneously. Essential Qualifications Professional speaking and writing skills in Japanese and English, with strong communication skills. Strong analytical and critical thinking skills, with the ability to resolve complex issues and think creatively. Previous experience in a customer service environment or a customer-related role, with a proven track record of delivering exceptional customer service. Ability to quickly switch between various customer channels, including phone, email, and chat. Ability to positively interact with your team and other departments, building strong relationships and collaborating effectively. Availability to work 40 hours per week, with flexibility to work at least 2 weekends a month and some public holidays. Willingness to commute to our Lisbon office and work in the office at least 2 days per week. Preferred Qualifications Experience working in a similar industry or marketplace, with knowledge of unique items and collectibles. Strong technical skills, with experience using customer service software and tools. Ability to speak additional languages, with a strong understanding of cultural differences and nuances. Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to change and prioritize tasks effectively. Skills and Competencies Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Strong problem-solving and analytical skills, with the ability to resolve complex issues and think creatively. Ability to work effectively in a team environment, collaborating with others to achieve common goals. Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously. Ability to adapt to change and prioritize tasks effectively, with a strong understanding of the importance of delivering exceptional customer service. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of learning and development initiatives, including clear development plans, mentorship programs, and training opportunities. Our goal is to help you build the skills and knowledge you need to succeed in your role and advance in your career. With a strong focus on internal promotion and career development, we encourage our employees to take ownership of their careers and strive for excellence. Work Environment and Company Culture Our offices in Lisbon are designed to inspire and connect, with a vibrant and dynamic atmosphere that fosters collaboration and creativity. We believe in creating a positive and inclusive work environment, where everyone feels welcome and valued. With a strong focus on work-life balance, we offer flexible working hours, remote work options, and a range of benefits to support your well-being and happiness. Our company culture is built on our core values of taking ownership, being open to change, and being passionate about our mission and customers. We are a diverse and inclusive team, with a strong commitment to making every employee feel valued and empowered. Compensation, Perks, and Benefits A competitive annual gross base salary of €18,000-€23,000, depending on your level, competencies, and overall experience. Health insurance from day one, including dental coverage, with access to multiple hospitals and clinics and a vast wellness network. A work-from-home allowance to help with your monthly household bills. Commuting between your home and our office is covered by blithequark. An amazing office right in the center of Lisbon, with a range of amenities and benefits to support your well-being and happiness. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a customer service representative at blithequark, you will be part of a dynamic team that is dedicated to creating a positive and memorable experience for our customers. With a range of benefits, learning opportunities, and career growth prospects, we offer a rewarding and challenging work environment that will help you achieve your goals and realize your potential. So why not join us on this exciting journey and become a part of the blithequark team? Apply now with an English CV and cover letter, and take the first step towards an extraordinary career in customer service.