Experienced Customer Service Representative – Dutch and English Speaking – Interim Position for a Unique Marketplace

Welcome to blithequark At blithequark, every day is an opportunity to encounter the extraordinary. As a one-of-a-kind marketplace for buying and selling special objects, we offer over 75,000 unique items in auction every week, carefully curated by our passionate in-house experts. With a mission to become the world's most popular destination for special objects, we're a growing, diverse, and sustainable scale-up that proudly lives by our core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers. About the Role We're looking for an experienced Customer Service Representative who is fluent in Dutch and English to join our team on an interim basis. This is a fixed-term 8 or 7-month contract, with possible extension depending on performance and business needs. As a Customer Service Representative at blithequark, you will have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will be the primary point of contact for our customers, addressing their queries and resolving issues in a correct and timely manner via diverse channels (chat, email, phone, social media). Key Responsibilities Provide exceptional customer service to our Sellers and Buyers, ensuring that their queries are addressed and resolved in a timely and professional manner. Mediate between customers and find solutions that work for both parties in the event of a dispute. Work closely with our Sales and Expert teams to improve the overall Customer Experience and provide valuable feedback on possibilities for improvements in our services. Communicate clearly and effectively with customers, providing excellent customer support and finding fitting solutions to all problems in a patient and empathetic way. Switch between various customer channels like phone and email communications, and interact positively with your team and other departments. Essential Qualifications Professional speaking and writing skills in Dutch and English; strong communication skills. Strong analytical and critical thinking skills. Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.). Ability to quickly switch between various customer channels like phone and email communications. Ability to positively interact with your team and other departments. Available to work 40 hours per week. Willing to commute to our Lisbon office and work in the office at least 2 days per week. Flexible with working at least 2 weekends a month and on some public holidays. Preferred Qualifications Experience working in a fast-paced, dynamic environment. Knowledge of customer service software and tools. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Skills and Competencies Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to work in a fast-paced, dynamic environment. Strong attention to detail and ability to multitask. Ability to work independently and as part of a team. Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have the opportunity to learn and grow with our company, and we offer clear development plans and mentorship programs to support your career progression. You will also have the opportunity to work with a diverse and collaborative team of 800+ blithequarkians and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. Work Environment and Company Culture Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most blithequarkians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. We foster an inclusive and queer-friendly work environment, committed to making every blithequarkian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team. Compensation, Perks, and Benefits We offer a competitive Annual Gross Base Salary of 18,000€-23,000€ depending on your level, competencies, and overall experience. You will also receive Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. Additionally, you will receive a Work From Home Allowance to help with your monthly household bills, and commuting between your home and our office is covered by blithequark. You will also have access to amazing office facilities right in the centre of Lisbon. Why You'll Love Working with Us Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression. A Culture of Connection defines us. We're a passionate, diverse and collaborative team of 800+ blithequarkians and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. Celebrate Life's Moments with us at blithequark. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house. How to Apply If you're excited about this role and think you have what it takes to join our team, please apply directly with an English CV and cover letter. By submitting your application, you agree to blithequark's Applicant Privacy Policy. Don't worry if your past experience doesn't align perfectly with every qualification in the job description – we encourage you to apply anyway. You may be just the right candidate for this or other roles.