Experienced Customer Service Representative – German and English Language Expertise for Unique Marketplace Environment

Welcome to blithequark: Where Every Day Brings the Extraordinary At blithequark, we encounter exceptional objects every day, from rare collectibles to one-of-a-kind memorabilia. As a one-of-a-kind marketplace for buying and selling special objects, we offer over 75,000 unique items in auction each week, carefully curated by our passionate in-house experts. Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse, and sustainable scale-up, we proudly live by our core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers. If these values resonate with you, we’d love to explore how you can join us on this exciting journey! About the Role: Customer Service Representative – German and English (Interim) This position is for an interim fixed-term 8 or 7-month contract (between September/October 2025, to April 2026), with possible extension depending on performance and business needs. As a Customer Service Representative at blithequark, you will have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will be responsible for addressing and resolving customer queries in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role at blithequark, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. Key Responsibilities: Provide excellent customer support to our Sellers and Buyers via various channels (chat, email, phone, social media) Address and resolve customer queries in a correct and timely manner Mediate between customers and find solutions to disputes and complaints Collaborate with Sales and our Experts as well as other departments to improve the overall Customer Experience Provide valuable feedback on possibilities for improvements in our services This is Who You Are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient and empathetic way. In addition, you are: Professional speaking and writing skills in German and English; strong communication skills Strong analytical and critical thinking skills Preferably previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) Ability to quickly switch between various customer channels like phone and e-mail communications Ability to positively interact with your team and other departments Available to work 40 hours per week You are willing to commute to our Lisbon office and work in the office at least 2 days per week You are flexible with working at least 2 weekends a month and on some public holidays Essential Qualifications: Fluency in German and English (written and spoken) Excellent communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong problem-solving and analytical skills Preferred Qualifications: Previous experience in a customer-facing role Knowledge of customer service software and tools Experience working in a multicultural and dynamic environment Skills and Competencies: To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and prioritize tasks effectively. You will also need to have strong problem-solving and analytical skills, with the ability to think critically and outside the box. In addition, you will need to be flexible and adaptable, with the ability to work in a multicultural and dynamic environment. You will need to be a team player, with a positive and proactive attitude, and a willingness to learn and grow with our company. Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including mentorship opportunities, workshops, and online courses. We also provide opportunities for career advancement and professional growth, with a focus on promoting from within. In addition, we offer a range of benefits, including a competitive salary, health insurance, and a work-from-home allowance. We also provide a dynamic and supportive work environment, with a focus on work-life balance and employee well-being. Work Environment and Company Culture: Our vibrant offices in Lisbon are designed to inspire and connect. We have a hybrid work model, which means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. We also have a range of social events and activities, including team-building exercises, social gatherings, and community outreach programs. We are a diverse and inclusive company, with a focus on creating a welcoming and supportive work environment for all employees. We value diversity and promote equality, with a focus on creating a culture of inclusion and respect. Compensation, Perks, and Benefits: We offer a competitive annual gross base salary of €18,000-€23,000, depending on your level, competencies, and overall experience. We also provide a range of benefits, including health insurance, a work-from-home allowance, and commuting costs covered by blithequark. In addition, we offer a range of perks, including access to our unique and exclusive marketplace, discounts on our products and services, and opportunities to attend industry events and conferences. Conclusion: If you are a motivated and customer-focused individual, with a passion for providing excellent customer support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to work with a unique and dynamic company, with a focus on creating a welcoming and supportive work environment for all employees. Don’t miss out on this opportunity to join our team and be a part of our mission to become the world’s most popular destination for special objects. Apply now with an English CV and cover letter, and take the first step towards an exciting and rewarding career with blithequark.