**Experienced Customer Success Manager – Digital Asset Management**

Are you a driven and customer-centric professional looking to make a meaningful impact in the world of digital asset management? Do you thrive in fast-paced environments and have a passion for helping clients achieve their goals? If so, we invite you to join blithequark, a leading provider of AI-powered digital asset management solutions, as a Customer Success Manager. **About blithequark** blithequark is a global leader in digital asset management, empowering over 1.4 million users across 3,700+ organizations, including Spotify, Puma, Five Guys, and Icelandair, to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, blithequark offers a dynamic environment where you can make a real impact. Our AI-powered platform enables teams to conquer the chaos of proliferating content, touch points, and relationships, and thrive in a rapidly changing world. **Join Our Team** As a Customer Success Manager at blithequark, you will play a critical role in establishing and maintaining strong relationships with our diverse set of clients, driving adoption, retention, and growth. You will work closely with our customers to ensure they are getting the most value possible from our platform, and collaborate with our internal teams to represent customer feedback in strategic and product direction. **Responsibilities** As a Customer Success Manager, your key responsibilities will include: * Working with customers to ensure adoption, retention, expansion, advocacy, and overall success * Establishing strong trusted advisor relationships with key customer stakeholders, ensuring they employ DAM best practices, leverage our platform effectively, and optimize their Bynder platform for maximum value * Striving to increase product adoption, retention, and overall customer satisfaction * Continuously probing to uncover account needs, growth, and upsell potential * Developing and executing on account/success plans * Regularly engaging customers on strategic and operational reviews to evaluate needs and strategic direction * Presenting the product roadmap to customers and ensuring they are kept up-to-date on new features and enhancements most relevant to them * Acting as a liaison between the customer and the Product team to represent the customer's feedback in strategic and product direction * Continuously finding ways to optimize our internal processes to work most efficiently and at scale as our customer base grows **Requirements** To succeed in this role, you will need: * 5+ years in a customer-facing role, ideally in Support, Customer Success, Business Development, or Account Management * Demonstrated history of increasing client satisfaction, adoption, retention, and advocacy * Ability to develop strong client relationships, manage expectations, and critically problem-solve * Ability to present, communicate, and work effectively with other internal teams * Outstanding probing and listening skills * Strong analytical skills and use of data to help drive adoption, find opportunities, and risks * Excellent organizational, prioritization, and time management skills * Experience with other DAM technologies a plus * Experience with Salesforce and Catalyst a plus **What We Offer** As a valued member of our team, you can expect: * Fun, casual work environment * Flexible vacation policy * 100% Company-paid medical, dental, vision, and life coverage for you and your family * 401(k) - dollar for dollar match up to 6% * Commuter benefits * Referral bonus plans * Fully stocked kitchen * Room to advance in a high-growth tech company * Competitive compensation **Our Commitment** At blithequark, we believe in creating a culture that values and respects every individual, regardless of their background, experience, or perspective. We strive to create a diverse, inclusive, and equitable workplace where all employees can be their true authentic selves. Our commitment to being An Even Better blithequark is a constant, evolving commitment that includes education, listening, and action. **How to Apply** If you are a motivated and customer-centric professional looking to make a meaningful impact in the world of digital asset management, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!