**Experienced Senior Customer Success Manager – Driving Growth and Sustainability in the Food Industry**

At blithequark, we're on a mission to revolutionize the global food system by optimizing the way food is sold, ordered, distributed, and financed. Our cutting-edge AI-focused software connects distributors with their customers to operate waste-free and efficiently. As a key member of our team, you'll play a vital role in helping us achieve our ambitious goals and make a meaningful impact on the environment. **About blithequark** blithequark is a pioneering company that's transforming the food industry with its innovative technology. Founded in 2018 in Berlin, we've grown into a dedicated team of over 200 passionate individuals across Europe and the US. Our mission demands urgency and speed while maintaining a long-term vision. We're supported by some of the world's best investors, including Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. **Join Our Customer Success Team** Our Customer Success team at blithequark strives to deliver value to distributors throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth. We're responsible for digitizing food service distributors with our AI technology and digital ordering solutions. With blithequark AI, voicemail, email, and SMS orders are automatically processed into a vendor's system within seconds, allowing them to run a more profitable and less wasteful business. **Key Responsibilities** As our Senior Customer Success Manager, you'll be responsible for: * Managing and owning the execution of premium supplier distributor relationships, directly responsible for the revenue generated from each deal. * Taking ownership of our enterprise accounts in the German market. * Supporting account executives as they enter the negotiation stage and taking ownership of the relationship once commercial agreements have been signed; you'll be the daily point of contact to set up the partnership for success. * Preparing and leading trainings for new partners to ensure a seamless onboarding process. * Spending 1-2 days on site with vendors as they launch our blithequark AI proposition and ensuring their team is fully equipped to integrate the product into their daily operations. * Upselling new propositions and agreeing on contract renewals with your existing portfolio of partners. * Liaising between your partners and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to our partners' needs. * Sharing vendor learnings and feedback with the product and marketing team to help drive activities toward acquisition and engagement. **Who We're Looking For** We're seeking an experienced Senior Customer Success Manager who: * Has 4+ years of experience in an externally-facing project management or customer success role. * Has experience managing complex, enterprise accounts. * Possesses a strong work ethic with the motivation to always improve and grow for yourself and the team. * Has a can-do attitude, is willing to roll up their sleeves, and get things done. * Is an amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders. * Can understand a problem, get to the crux of an issue quickly, and implement solutions proactively. * Has strong attention to detail, sets, and maintains high standards. * Is a huge team player and has a team-first mentality. * Is fluent in German (written and spoken). **What We Offer** As a Senior Customer Success Manager at blithequark, you'll enjoy: * A dynamic and collaborative work environment with a passionate team of over 200 individuals. * Opportunities for career growth and professional development in a rapidly growing company. * A competitive salary and benefits package. * A comprehensive onboarding program to ensure your success in your role. * Access to cutting-edge technology and innovative solutions. * A chance to make a meaningful impact on the environment and contribute to a sustainable food system. **Why Join blithequark?** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves equal opportunities, regardless of their background, and we're dedicated to ensuring that our technology is available and accessible to everyone. We're an equal opportunity employer and welcome applications from people from all backgrounds. **How to Apply** If you're passionate about driving growth and sustainability in the food industry, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your experience and qualifications. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.