Experienced Bilingual Customer Care Representative – Remote Work Opportunity in a Dynamic and Supportive Environment

Introduction to blithequark blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With a strong commitment to making people's lives simpler, faster, and safer, we are inspired to deliver only the best in all that we do. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At blithequark, we believe in the power of diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, inspired, and supported. About the Role We are seeking an experienced and skilled Bilingual Customer Care Representative to join our team. As a key contributor to our customer service team, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns from our customers. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Key Responsibilities As a Bilingual Customer Care Representative at blithequark, your main responsibilities will include: Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempting to resolve and de-escalate any issues that may arise Escalating interactions when necessary and appropriate Responding to requests for assistance and/or possible processing payments Tracking all call-related information for auditing and reporting purposes Providing feedback on call issues to help improve our customer service processes Upselling products or services when required Qualifications and Requirements We are looking for fearless and passionate individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: To be bilingual in English and Spanish Ability to work remotely in a virtual team environment At least 6 months of customer service experience (preferred) To be over 18 years of age Ability to type 25 words per minute High school graduate or GED Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Work from Home Requirements To work from home as a Bilingual Customer Care Representative at blithequark, you will need to meet the following requirements: Provide a personal device (desktop, laptop, or tablet) with Windows 10 or later, Wired Ethernet LAN connection, and Internet Connection (Satellite, wireless, and dial-up ISP are not permitted) Minimum subscribed download rate equal to or exceeds 15.0 Mbps Minimum subscribed upload rate equal to or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN Proof of internet speed required Clean and quiet workspace What We Offer At blithequark, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We offer a range of benefits, including: Paid training to help you develop your skills and knowledge Competitive wages and rewards for your hard work and dedication Full benefits, including medical, dental, vision, 401k, and more Paid time off to relax and recharge Employee wellness and engagement programs to support your physical and mental well-being Career Growth and Development At blithequark, we believe in investing in our employees and providing opportunities for career growth and development. As a Bilingual Customer Care Representative, you will have the chance to develop your skills and knowledge, and take on new challenges and responsibilities. Our company is committed to promoting from within, and we have a proven track record of helping our employees achieve their career goals. Company Culture and Values At blithequark, we are passionate about creating a workplace that is inclusive, diverse, and supportive. We believe in the power of teamwork and collaboration, and we strive to create an environment where everyone feels valued, inspired, and supported. Our company values include: Respect and empathy for our customers and colleagues A commitment to delivering exceptional customer service A passion for innovation and continuous improvement A focus on teamwork and collaboration A dedication to diversity, equity, and inclusion How to Apply If you are a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for the Bilingual Customer Care Representative position at blithequark. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon. Conclusion At blithequark, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe in investing in our employees and providing opportunities for career growth and development. If you are looking for a challenging and rewarding role, we encourage you to apply for the Bilingual Customer Care Representative position at blithequark. Join our team and become part of a dynamic and supportive environment that values diversity, equity, and inclusion.