Experienced Customer Service Expert – Remote within APAC Region, Contract

Welcome to blithequark At blithequark, we are passionate about delivering exceptional client experiences and thrive in a dynamic environment. As a leader in our industry, we are committed to providing top-notch services that exceed our clients' expectations. Our team is dedicated to building strong, long-lasting relationships with our clients, and we are seeking a passionate Customer Service Expert to join our team. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. Our Hiring Process We believe that every human deserves attention from another human, which is why we do not employ machine learning technologies during our hiring process. Our seasoned recruiting professionals will review your application against our job requirements, giving your candidacy a fair and detailed assessment. If you are selected to move forward, you may be invited to submit a video interview for the review of our hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for our team. We will review your application against our job requirements, ensuring that every person is unique and deserves a detailed assessment. We may then invite you to submit a video interview for the review of our hiring manager, which is often followed by a test or short project. At this point, we will invite you to interview with our hiring manager and/or the interview team, where you will meet our blithequark team. From there on, it’s decision time! If you are still excited to join blithequark and we like you as much, we will have a conversation about your offer, ensuring that you have the opportunity to speak with us live. About the Role As a Customer Service Expert at blithequark, you will be responsible for building and maintaining strong, long-lasting client relationships. You will ensure the timely and successful delivery of our solutions according to client needs and objectives, communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. You will identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment, assisting with challenging client requests or issue escalations as needed. Build and maintain strong, long-lasting client relationships Ensure the timely and successful delivery of our solutions according to client needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment Assist with challenging client requests or issue escalations as needed Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules Requirements To be successful in this role, you will need to have a proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales. You will need to have strong communication and interpersonal skills, with the ability to handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment. You will need to have an empathetic understanding of client needs and the ability to address them effectively, with the ability to address challenges and proactively offer solutions. Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales Strong communication and interpersonal skills Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment Empathetic understanding of client needs and the ability to address them effectively Ability to address challenges and proactively offer solutions What We Offer At blithequark, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. We offer a range of benefits, including professional development opportunities, flexible working arrangements, and a competitive salary package. We believe in recognizing and rewarding our employees' contributions, and we offer a range of incentives and bonuses to motivate and inspire our team. Professional development opportunities to help you grow and develop in your career Flexible working arrangements to ensure a healthy work-life balance Competitive salary package and incentives to motivate and inspire our team Supportive and inclusive work environment that fosters growth and development Opportunities to work with a variety of industries and clients, ensuring no two days are the same Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including leadership development, sales and marketing training, and technical skills development. We believe in promoting from within, and we offer a range of career progression opportunities to help our employees achieve their career goals. Leadership development programs to help you develop your leadership skills Sales and marketing training to help you develop your sales and marketing skills Technical skills development to help you stay up-to-date with the latest technologies and trends Career progression opportunities to help you achieve your career goals Opportunities to work on a range of projects and initiatives, ensuring that you are always challenged and engaged Work Environment and Company Culture At blithequark, we are proud of our supportive and inclusive work environment that fosters growth and development. We believe in recognizing and rewarding our employees' contributions, and we offer a range of incentives and bonuses to motivate and inspire our team. We are committed to creating a workplace where everyone feels valued and connected, and we offer a range of social and community events to help our employees build relationships and networks. Supportive and inclusive work environment that fosters growth and development Recognizing and rewarding employees' contributions through incentives and bonuses Creating a workplace where everyone feels valued and connected Range of social and community events to help employees build relationships and networks Opportunities to get involved in corporate social responsibility initiatives and give back to the community Compensation, Perks, and Benefits At blithequark, we offer a competitive salary package and a range of benefits to our employees. We believe in recognizing and rewarding our employees' contributions, and we offer a range of incentives and bonuses to motivate and inspire our team. We also offer a range of perks and benefits, including flexible working arrangements, professional development opportunities, and a supportive and inclusive work environment. Competitive salary package and incentives to motivate and inspire our team Range of benefits, including flexible working arrangements and professional development opportunities Supportive and inclusive work environment that fosters growth and development Opportunities to get involved in corporate social responsibility initiatives and give back to the community Range of social and community events to help employees build relationships and networks Conclusion If you are passionate about building meaningful relationships and delivering top-notch client experiences, we would love to hear from you. Apply now to embark on a rewarding career journey with blithequark, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today and take the first step towards a fulfilling and challenging career with blithequark.