Experienced Customer Success Architect – Technical Advisor, Solutions Engineer, and Strategic Partner for blithequark's Full-Stack Security and Observability Platform

Introduction to blithequark blithequark is a pioneering full-stack security and observability platform designed for individuals and organizations seeking rapid answers from their data. Our mission is to simplify the Security Information and Event Management (SIEM) experience without compromising power or flexibility. We cater to a wide range of users, from threat hunters and incident investigators to system health validators, providing them with the tools and performance needed to stay ahead in today's fast-paced digital landscape. About the Role As a Customer Success Architect at blithequark, you will embody a unique blend of technical advisor, solutions engineer, and strategic partner. You will be an integral part of a tight-knit team dedicated to ensuring the successful onboarding, operationalization, and scaling of blithequark deployments for our customers. Your role will involve translating complex customer goals into tailored architectures, automations, and data pipelines that deliver tangible value. Whether you're designing one-off solutions, leading enablement sessions, or acting as a technical lead during enterprise rollouts, your primary objective will be to facilitate customer success and foster a deep appreciation for our platform. Key Responsibilities Collaborate with customers and internal teams to design and deploy blithequark-based solutions for security, observability, and IT use cases, ensuring alignment with customer objectives and blithequark's capabilities. Lead onboarding and implementation engagements, focusing on timely delivery and comprehensive knowledge transfer to ensure customer self-sufficiency and satisfaction. Develop detailed architecture diagrams, automation workflows, and configuration plans that address customer needs and leverage blithequark's full potential. Design and develop reusable solutions, integrations, and content packs aimed at accelerating customer adoption and enhancing the overall user experience. Serve as a technical advocate during escalations, professional services engagements, and proof-of-value exercises, providing expert guidance and support. Deliver compelling demos and training sessions tailored to both technical and executive stakeholders, highlighting blithequark's value proposition and capabilities. Offer mentorship and guidance on blithequark's platform, query language, and best practices, ensuring customers can maximize their investment and achieve their goals. Engage closely with Product, Engineering, and Sales teams to integrate customer feedback into roadmap planning and ensure that blithequark's offerings continue to meet evolving customer needs. Essential Qualifications To excel as a Customer Success Architect at blithequark, you should possess: A minimum of 5 years of experience in customer-facing roles such as solutions architecture, pre-sales engineering, or professional services, with a proven track record of success. A strong technical foundation in cybersecurity, log analytics, infrastructure observability, or SIEM platforms, with the ability to dive deep into technical details. Experience in managing Linux servers in production environments, including scripting and automation. Familiarity with blithequark or other SIEM/data platforms (e.g., Splunk, Elastic, Sentinel, QRadar), with a willingness to quickly adapt to blithequark's technology stack. Hands-on experience with Linux and scripting (e.g., Bash, Python), as well as familiarity with cloud platforms (AWS, GCP, Azure) and associated logging pipelines. Demonstrated ability to design and document technical solutions that map to customer goals, with exceptional communication skills to explain complex concepts to both engineers and executives. A passion for customer success and problem-solving, with a collaborative mindset that treats success as a team effort. Preferred Qualifications While not required, the following qualifications are highly desirable: Familiarity with detection engineering, alert schemas, automation tools, or OCSF, which can enhance your ability to design comprehensive solutions. Experience with the Go programming language or any other compiled systems language, which can be beneficial for deeper technical engagements. Previous consulting or professional services experience in a startup or high-growth environment, which can prepare you for the fast-paced and dynamic nature of blithequark. Certifications like AWS Solutions Architect, CISSP, or GIAC, which demonstrate your expertise and commitment to ongoing learning in the field. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Success Architect, you will have opportunities to: Expand your technical skills through training and certifications, staying at the forefront of industry trends and technologies. Develop your professional skills in areas such as communication, leadership, and project management, enhancing your career prospects. Contribute to the evolution of blithequark's platform and services, influencing the direction of our products and solutions. Collaborate with a talented and dedicated team, learning from their experiences and sharing your own knowledge and insights. Work Environment and Company Culture blithequark prides itself on a flexible, supportive, and collaborative work environment. We offer: A remote work setup that allows you to work from anywhere within the United States, providing the flexibility to balance your professional and personal life. A strong support culture that encourages open communication, teamwork, and mutual respect among all team members. Access to mission-critical projects and real-world security data, giving you the opportunity to make a meaningful impact and contribute to the development of cutting-edge solutions. A dynamic and inclusive company culture that values diversity, equity, and inclusion, ensuring that all employees feel welcome and empowered to succeed. Compensation and Benefits blithequark offers a competitive compensation package, including: A base salary range of $120,000 to $210,000, depending on your experience and qualifications. A comprehensive benefits package that includes health insurance, retirement plans, and paid time off, among other perks. Opportunities for professional growth and development, with a focus on continuous learning and skill enhancement. A flexible and remote work environment that supports your well-being and work-life balance. Conclusion If you are a motivated and talented individual with a passion for customer success, technical expertise, and collaborative problem-solving, we invite you to join blithequark as a Customer Success Architect. This role offers a unique opportunity to make a significant impact on our customers' success and contribute to the growth and evolution of our platform. Even if you don't meet every single requirement, we encourage you to apply if you bring curiosity, a strong work ethic, and a collaborative mindset. Together, let's build a better analytics experience and simplify the SIEM journey for our customers.