Seasonal Customer Service Representative for Holiday Season at blithequark - Providing Exceptional Service to Customers through Multiple Channels

Introduction to blithequark Imagine being part of a vibrant community that thrives on creativity, innovation, and exceptional customer service. At blithequark, we're passionate about delivering outstanding experiences to our customers, and we're looking for talented individuals like you to join our team as a Seasonal Customer Service Representative. As a design marketplace sourcing creative content from independent artists around the globe, we're committed to selling the best designs to the world in the form of art, home decor, and stationery. If you're a people person who loves solving problems and providing top-notch service, we want to hear from you! About the Role As a Seasonal Customer Service Representative at blithequark, you'll be the face of our company, working directly with customers to address their questions and concerns through multiple channels – phone, email, and live chat. You'll be part of a dynamic team that's passionate about delivering exceptional service, and you'll have the opportunity to make a real impact on our customers' experiences. Our operation is open 7 days a week, and you'll need to be available to work evenings and weekends. The hours and schedule for the role are variable, so you'll need to be flexible and adaptable. Key Responsibilities Provide excellent customer service through various channels, including live chats, emails, and phone calls Address customer inquiries, concerns, and issues promptly and professionally Provide customers with support about blithequark products and promotions, as well as general order information; provide assistance with processing orders and customizing designs Document customer interactions thoroughly and accurately in our CRM, while following departmental policies Use support tools and training, including our knowledge base, to provide a seamless customer experience Identify opportunities for improving the customer experience and share those with Customer Service leadership Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs Essential Qualifications A Bachelor's degree or equivalent work experience 1+ years of experience working in a customer service setting (preferably at a premium brand) 1+ years of experience building customer relationships and resolving customer complaints 1+ years of experience identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction Excellent written and verbal communication skills High attention to detail, organized, and able to follow through Experience with Salesforce or other CRM software is a plus Preferred Qualifications Previous experience working in a fast-paced, high-volume customer service environment Experience with multiple customer service tools and software Strong problem-solving and analytical skills Ability to work independently and as part of a team Strong time management and organizational skills Skills and Competencies To be successful in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. You'll need to be proactive, flexible, and adaptable, with a strong focus on delivering exceptional customer service. You'll also need to be proficient in using various customer service tools and software, with the ability to learn new systems and technologies quickly. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Seasonal Customer Service Representative, you'll have the opportunity to learn new skills, gain experience, and build your confidence in a fast-paced and dynamic environment. You'll also have access to training and development programs, with the opportunity to advance to other roles within the company. Work Environment and Company Culture Our company culture is built on a foundation of creativity, innovation, and exceptional customer service. We're a vibrant and dynamic community that's passionate about delivering outstanding experiences to our customers. We believe in fostering a positive and inclusive work environment, where everyone feels valued, respected, and empowered to contribute their best work. We're committed to diversity, equity, and inclusion, and we welcome applications from people of all backgrounds, experiences, and perspectives. Compensation, Perks, and Benefits We offer a competitive compensation package, with a hourly rate that ranges from $16.19 to $17.65, depending on your location. You'll also have access to a range of perks and benefits, including paid sick leave, employee discounts, and access to our employee perks portal. We're committed to providing a positive and supportive work environment, with opportunities for growth, development, and advancement. Conclusion If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! As a Seasonal Customer Service Representative at blithequark, you'll have the opportunity to make a real impact on our customers' experiences, while growing and developing your skills in a fast-paced and dynamic environment. Don't miss out on this exciting opportunity to join our team and be part of a vibrant community that's shaping the future of customer service. Apply now to become a part of the blithequark team! How to Apply To apply for this role, please submit your application through our website. We can't wait to hear from you and explore how you can contribute to our team's success. Remember to include your resume, cover letter, and any other relevant information that showcases your skills and experience. We're looking forward to receiving your application and starting a conversation about how you can join our team as a Seasonal Customer Service Representative. Equal Opportunity Employer blithequark is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, and perspectives, and we'll consider all qualified applicants for employment in accordance with all state, local, and federal laws. We participate in the E-verify program and are committed to creating a positive and inclusive work environment for everyone.