Experienced Customer Success Manager – Healthcare Technology and Client Relationship Development

Introduction to blithequark At blithequark, our mission is centered around empowering healthcare providers to deliver exceptional care, and this begins with our people. As a leading health tech company that is founder-led and privately held, we foster an environment where our employees can push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of integrated partners, our platform serves over 30,000 provider organizations, making a significant difference in millions of lives. We reinvest a substantial percentage of our revenue into research and development, ensuring our employees have the resources needed to innovate and make a lasting impact. About the Role We are seeking an experienced Customer Success Manager to join our team. Reporting to the Director, Customer Success, this role is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of blithequark’s solutions. The ideal candidate will have a passion for working with teammates and customers to meaningfully impact acute and long-term post-acute care markets, providing care for vulnerable populations. Key Responsibilities Build, grow, and expand client relationships at all levels, identifying and maintaining critical contacts across various functional areas of the organization to achieve overall customer success and satisfaction. Speak to all market segments/lines of business and make recommendations that impact the business holistically. Leverage product and industry knowledge to clearly communicate the company vision and meet customer goals. Maintain an understanding of blithequark’s products & services, industry knowledge, and trends to drive customer engagement. Develop and execute strategic account plans (Success Plans), identify organizational goals, and provide guidance to clients to achieve successful and valuable outcomes. Conduct business reviews (Success Reviews) with key contacts/decision makers to drive further adoption and increase the value of blithequark solutions. Work with clients to understand their objectives and align those with blithequark solutions. Consult with clients to solve problems by having value-based conversations. Work cross-functionally with internal teams to advocate on behalf of customers, as well as maximize expansion, adoption, and retention of subscriptions to make our customers successful and ensure their requests are prioritized and addressed. Work closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to make our customers successful. Proactively provide early warning and turnaround strategies that focus on customer health and mitigate churn. Act as a point of escalation, when required, to help manage customer expectations, and develop Save plans for at-risk accounts. Demonstrate empathy in all customer dealings. Communicate effectively to quickly gain buy-in from internal and/or external stakeholders. Be flexible when facing tough calls and embrace difficult conversations. Convey outcomes and objectives timely via written documentation. Meet and exceed KPIs while maintaining strong client relationships. Complete CSM Certification within 12-months of hire. Required Experience You are passionate about working with teammates and customers to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. Experience in a Customer Success role managing a book of business, preferably in the healthcare SaaS space. Strong customer orientation focused on delivering customer outcomes. Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. Proven track record of sustaining and growing relationships and delivering results. Excellent communication and presentation skills. Good analytical and problem-solving skills. Strong leadership ability and collaborative working style. Experience using a CRM tool (Salesforce and/or Gainsight). Preferred Experience EHR experience. Long-term post-acute care domain knowledge is an asset. Experience presenting to and building relationships with executives. Contract Terms This role is to cover a maternity leave from December 2025 through March 2027. The start date would be November 3rd, 2025. The territory you'd support is based in Canada, and you can expect to travel to various blithequark and client locations as required (25-50%). Compensation and Benefits Contractors at blithequark are paid hourly, and are not eligible for benefits or paid time off. In addition to the hourly rate of $47 - $51 USD, you'd be paid 4% per hour to make up for some of the benefits you aren't receiving. While this role is contractual, blithequark offers a comprehensive benefits package to its full-time employees, including benefits starting from Day 1, retirement plan matching, flexible paid time off, wellness support programs, parental & caregiver leaves, fertility & adoption support, continuous development support, and an employee assistance program, among others. Work Environment and Culture At blithequark, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Our culture is built on flexibility, growth opportunities, and meaningful work. We recognize the importance of AI in enhancing collaboration, improving outcomes, and maximizing impact. By integrating AI tools into our daily workflows, we foster an environment of creativity, productivity, and thoughtful decision-making. Our hiring practices are designed to uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Career Growth Opportunities blithequark is committed to the growth and development of its employees. We offer a range of learning benefits, including training programs, mentorship opportunities, and continuous development support. Our goal is to ensure that every team member has the proficiency to maximize their impact and contribute to the company's mission of redefining healthcare. Conclusion If you are a motivated and experienced Customer Success Manager looking to make a meaningful impact in the healthcare technology sector, we encourage you to apply for this exciting opportunity at blithequark. Join us in redefining healthcare — so it doesn’t just survive, it thrives. Apply now and become part of a team that is shaping the future of healthcare.