Dedicated and Empathetic Customer Support Specialist for a Revolutionary Construction Technology Company – blithequark

Welcome to blithequark: Pioneers in Construction Technology At blithequark, we are driven by a mission to empower construction contractors to build with confidence. Our vision is to make it easier and faster to build critical physical infrastructure, including roads, bridges, utilities, data centers, housing, and more. By leveraging AI and embedded payments, we are rebuilding the core HR, finance, and operations systems that underpin our physical economy. This is an exciting time to join our team as we continue to grow and make a significant impact in the construction industry. The Problem We're Solving For decades, construction and field services contractors have been hindered by outdated software: clunky, on-premise systems created in the 1980s and 1990s. These legacy systems have held back the industry, making it difficult for contractors to manage their businesses efficiently. blithequark is changing this narrative by providing innovative solutions that enable contractors to build stronger teams, control job costs, and accelerate jobsite execution. Our customers, including renowned contractors, have seen significant improvements in their operations, and we're just getting started. Our Growth and Momentum Since our launch in 2022, blithequark has experienced rapid growth, with thousands of customers and tens of millions in ARR. This makes us one of the fastest-growing vertical software companies ever. To further accelerate our momentum, we've raised $50M+ from top investors who share our belief in the potential of our mission. This investment will enable us to expand our offerings, enhance our services, and continue to innovate in the construction technology space. Hybrid Strategy: The Best of Both Worlds We believe that the magic of blithequark comes from working side by side with our team members. Our hybrid approach, which includes four days a week in the office, gives us the chance to connect, brainstorm, and build stronger relationships. The fifth day is flexible, allowing team members to recharge and focus on their priorities. This balance is crucial for our success and well-being, and we're committed to making it work for everyone. About the Team and How We Work As a Customer Support Specialist at blithequark, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support. You'll be joining a tight-knit, high-trust Customer Support team that's obsessed with helping construction teams move faster, with fewer headaches. Our team is composed of former builders, operators, and technologists who understand that great support isn't just reactive — it's a strategic lever. You'll partner daily with our product, engineering, and sales teams to close feedback loops and elevate the voice of the customer. Our Culture and Values At blithequark, we show up with curiosity, urgency, and zero ego. We celebrate operational excellence and know that small process improvements can unlock big wins for our customers. While our work is fast-paced and high-impact, we make space for deep learning, good laughs, and the occasional mid-week coffee run. Our culture is built on trust, transparency, and a shared passion for making a difference in the construction industry. What You'll Do Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues. Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests. Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation. Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention. Stay current with industry trends and best practices in customer support, incorporating new approaches to continually enhance our service offering. What You'll Need Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers. Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions. Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment. Experience in the construction, payroll, benefits, or software industries is a plus, but not required. We're looking for talented individuals who are eager to learn and grow with our company. Our Interview Process We're committed to finding the best talent, and our interview process is designed to be thorough, yet efficient. Here's what you can expect: Recruiter Screen: An initial conversation to get to know you and understand your background and interests. Written Assignment Submission: A chance for you to showcase your skills and approach to customer support. Hiring Manager Interview: A deeper dive into your experience and fit for the role. Technical Domain Exercise: An opportunity to demonstrate your problem-solving skills and knowledge. blithequark Values Interview with CEO: A final conversation to ensure we're aligned on our values and mission. Our Benefits We offer a comprehensive benefits package that includes: Competitive Compensation: We offer competitive salary, commission, and equity packages that reflect your value to our team. Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family's needs. 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. Unlimited PTO: Take the time you need to recharge and be your best self. Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. Learning & Development: We offer every employee an annual educational allowance to explore external professional development. Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office team members. Community: Multiple company-wide and team-specific offsites per year to build connections and have fun. Equal Opportunity blithequark provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Join Our Team If you're passionate about customer support, construction technology, and making a difference, we want to hear from you. Apply now to become a part of our dynamic team and contribute to our mission of empowering construction contractors to build with confidence. Together, let's shape the future of the construction industry and create a better built world.