Senior Customer Insights Researcher for Innovative Sports and Gaming Industry Leader at blithequark

Welcome to blithequark At blithequark, we are the fastest-growing sports company in North America, recognized by Inc. 5000 for our innovative approach to Daily Fantasy Sports. Our platform covers a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. With a team of over 450 employees, we thrive in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. We are committed to reimagining the DFS industry and are looking for talented individuals to join our mission. About the Insights Team The Insights team at blithequark drives research-backed decision-making to enable industry-leading, customer-focused experiences. Our mission is to shape the future of gaming through unmatched insight at the core of every strategic decision. By deeply understanding sports fans and mobile gamers, we help build products and campaigns that define the next era of fantasy sports and gaming. We are seeking a sharp, adaptable researcher who thrives in fast-paced, high-growth environments and wants their work to directly shape products used and loved by millions of people. Job Overview As a Senior Customer Insights Researcher at blithequark, you will be more than a researcher; you will be a thought partner who helps teams see opportunities differently, challenge assumptions, and reframe strategies around player behavior. You will bring clarity to ambiguous spaces, craft compelling narratives for senior leaders, and influence decisions that have long-lasting impact. You will play a high-impact individual contributor role, embedded with cross-functional teams while also shaping the standards of excellence for our centralized Insights team. Key Responsibilities Collaborate with product, marketing, and strategy leaders to identify high-value research opportunities. Design and lead custom mixed-method projects (surveys, interviews, netnography, secondary), with strong vendor and internal support to extend reach and capacity. Synthesize across multiple inputs (custom studies, VOC channels, social listening, creative testing) and generate clear, actionable insights. Partner with stakeholders to connect insights directly to product, brand, and growth strategies. Craft compelling narratives that influence executives and spark decisive action. Contribute to the evolution of our research practice, raising the bar on quality, creativity, and impact. Requirements 7+ years of user/market research experience in a business setting, including senior stakeholder engagement. Proven ability to connect research findings to business strategy and outcomes. Mastery of qualitative research and strong competency in survey methodology; experience with secondary data a plus. Confidence in influencing senior leaders through strong communication, storytelling, and presence. Experience managing vendors and partners to extend capacity and impact. Curiosity, adaptability, and drive to thrive in a high-growth, fast-paced environment. What We Offer In addition to your great compensation package, full-time employees will be eligible for a range of perks, including: Company-subsidized medical, dental, & vision plans 401(k) plan with company match Annual bonus Flexible PTO to encourage a healthy work/life balance Generous paid leave programs, including 16-week paid parental leave and disability benefits Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked Company-wide in-person events and team outings Lifestyle enhancement program Company equipment provided (Windows & Mac options) Annual performance reviews with opportunities for growth and career development Our Culture At blithequark, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute. We believe that our differences are what make us stronger, and we strive to create an environment where everyone can thrive. If you are a motivated and talented individual who is passionate about sports and gaming, we encourage you to apply for this exciting opportunity. How to Apply If you are a sharp, adaptable researcher who is passionate about driving business growth through customer insights, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to hear from you and explore how you can contribute to our mission to reimagine the DFS industry. Equal Opportunity Employer blithequark is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to creating a diverse and inclusive workplace and encourage applications from qualified candidates of all backgrounds.