Experienced Multilingual Customer Support Consultant for Slovak Market – Remote Work Opportunity with blithequark

Introduction to blithequark and the World of Tech Imagine being part of a leading-edge technology company that offers SaaS, Software, or Hardware solutions to a global clientele. At blithequark, we are passionate about the tech world and its endless possibilities. As a multicultural and multilingual organization, we thrive on diversity and inclusivity, providing a unique environment where individuals can grow professionally and personally. Our People First management approach ensures that every team member feels valued, supported, and empowered to achieve their full potential. As we continue to expand our operations and enhance our customer support services, we are seeking an experienced and skilled Customer Support Consultant to join our team. This role offers the opportunity to work remotely, enjoying the flexibility and comfort of your home office while being part of a dynamic and international team. If you are passionate about technology, customer satisfaction, and personal growth, this could be the ideal role for you. Job Overview As a Customer Support Consultant at blithequark, you will play a crucial role in our customer success journey. Your primary responsibility will be to communicate effectively with our hot leads and existing customers via various channels, including calls, emails, and chats. Building positive and long-lasting relationships with our customers is key to our success, and we are looking for someone who can provide exceptional support, ensuring customer happiness and loyalty. Your day-to-day activities will include meeting team KPIs, staying up-to-date with the latest technology trends, securely handling sensitive customer information, and applying best practices in customer happiness. You will also be required to maintain a working knowledge of our clients' products and services, ensuring that you can provide informed and helpful support at all times. Key Responsibilities: Communicate with hot leads and existing customers via calls, emails, and chats to resolve queries and provide support. Build and maintain positive, long-lasting relationships with customers to ensure loyalty and satisfaction. Meet and exceed team KPIs, contributing to the overall success of the customer support team. Stay up-to-date with cutting-edge technology and industry trends to provide informed support and advice. Securely work with customers' sensitive information, adhering to data protection policies and procedures. Apply the latest customer happiness practices to ensure exceptional customer experiences. Maintain a working knowledge of our clients' products and services to provide accurate and helpful support. Essential Qualifications To succeed in this role, you will need to possess excellent communication skills in Slovak and English (B2 level), as well as attention to detail, analytical, and research skills. A positive and responsible attitude is essential, along with the ability to work independently and as part of a remote team. You will also need to have a personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload). Excellent Slovak and English (B2) communication skills for effective customer support and team collaboration. Attention to detail to ensure accuracy and quality in all aspects of the role. Analytical and research skills to resolve complex customer queries and stay up-to-date with industry trends. Positive and responsible attitude to provide exceptional customer support and maintain a positive team dynamic. Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload). Preferred Qualifications While not essential, having customer service or sales experience would be a significant advantage in this role. Additionally, experience with CRM systems would be beneficial, although training will be provided to ensure you have the necessary skills and knowledge to succeed. Customer service or sales experience to provide a foundation for exceptional customer support. Experience with CRM systems to enhance your ability to manage customer interactions and data. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills to build strong relationships with customers and team members. Strong problem-solving and analytical skills to resolve complex customer queries and issues. Ability to work independently and as part of a remote team, with a high degree of self-motivation and discipline. Strong attention to detail and organizational skills to ensure accuracy and quality in all aspects of the role. Ability to adapt to new technologies and processes, with a willingness to learn and develop new skills. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Support Consultant, you will have access to a range of training and development opportunities, including paid intensive training and probation, to ensure you have the necessary skills and knowledge to succeed in your role. You will also have the opportunity to work with a range of technologies and systems, enhancing your technical skills and knowledge. Our responsive management team is dedicated to your growth and long-term cooperation, providing a supportive and inclusive environment that fosters personal and professional development. With a focus on work-life balance, you will be able to maintain a healthy balance between your work and personal life, ensuring you can thrive in your role and achieve your goals. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and multicultural environment, where diversity is valued and respected. Our team is made up of individuals from a range of backgrounds and experiences, creating a unique and dynamic work environment that is both challenging and rewarding. As a remote worker, you will be part of a global team, with the opportunity to collaborate with colleagues from around the world. Our fixed schedule (Monday to Friday, 9 AM-5 PM CET) provides a sense of structure and routine, while our flexible approach to work ensures you can maintain a healthy work-life balance. Compensation, Perks, and Benefits As a Customer Support Consultant at blithequark, you will be eligible for a range of benefits, including: Fixed schedule: Monday to Friday, 9 AM-5 PM CET, providing a sense of structure and routine. Opportunity to work fully remotely, with the flexibility to work from the comfort of your own home. Inclusive international environment, with a diverse and multicultural team. Compensation in USD, providing a stable and secure income. Good bonuses for referring friends, providing an opportunity to earn extra income. Paid intensive training and probation, to ensure you have the necessary skills and knowledge to succeed in your role. Work-life balance, with a focus on maintaining a healthy balance between work and personal life. Responsive management interested in your growth and long-term cooperation, providing a supportive and inclusive environment. Greenhouse conditions for self-development, with opportunities for personal and professional growth. Conclusion If you are a motivated and skilled individual with a passion for customer support and technology, we encourage you to apply for this exciting opportunity. As a Customer Support Consultant at blithequark, you will be part of a dynamic and international team, with the opportunity to grow and develop your skills and knowledge. With a range of benefits and perks, including flexible working hours, paid training, and a competitive salary, this is an opportunity not to be missed. To apply, please send your CV in English, highlighting your outstanding skills and experience. We look forward to hearing from you and welcoming you to our team. Visit our website to learn more about blithequark and our career opportunities: www.blithequark.com We are an equal opportunities employer, committed to diversity and inclusion. Our assessment of candidates is based on merit, skills, and experience, without regard to race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.