Experienced Customer Success and Support Professional - Delivering Exceptional Service Experience to Small Business Owners and Entrepreneurs through Empathy, Technical Expertise, and Personalized Solutions

Introduction to blithequark and the Industry At blithequark, we are passionate about empowering small businesses and entrepreneurs to succeed in an ever-changing world. Our mission is to provide innovative solutions that transform the way service is delivered, making it easier for our customers to run their businesses efficiently and effectively. With a strong focus on customer success, we are committed to delivering exceptional service experiences that exceed our customers' expectations. If you are a customer-centric individual with a passion for helping others, we invite you to join our team as a Customer Service Representative and be part of our journey to revolutionize the service industry. About blithequark blithequark is a leading provider of technology solutions for small businesses and entrepreneurs. Our platform enables our customers to quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. With a culture of transparency, inclusivity, collaboration, and innovation, we have been recognized as one of the best places to work by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Our Executive team has over thirty years of industry experience, and we have been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. The Customer Success Department Our Customer Success department is the heart of blithequark, and we are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the foundation of our success, working closely with our customers to provide award-winning level customer service. You will be responsible for responding to inquiries, troubleshooting issues, and providing solutions to our customers through live chat, phone, or email. If you are a people person with a passion for helping others, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to customer inquiries through live chat, phone, or email, providing timely and effective solutions to their problems. Troubleshoot issues and problem-solve questions that customers may have about our features, bugs, or workflows. Maintain high channel productivity across our different mediums, ensuring that our customers receive exceptional service experiences. Act as a liaison for customer feedback to our product and technical teams, ensuring that our customers' voices are heard and their feedback is incorporated into our product development. Build a knowledge base of FAQs and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions. Essential Qualifications Be the ultimate people person, with a passion for working with others and providing exceptional customer service experiences. Be agile and adaptable, with the ability to solve problems quickly and effectively in a fast-paced environment. Be empathetic to our customers' journeys, with the ability to understand their needs and provide personalized solutions. Be clear and effective in interactions with our customers over the phone, with the ability to articulate information concisely and with a friendly demeanor. Be able to craft professional and empathetic responses to customer inquiries via email and chat, with attention to detail and clarity in your writing. Be curious, with the ability to ask questions and probe for more information to provide great customer service. Be incredibly reliable for our customers and the rest of the success team, with a strong commitment to showing up for your team and customers. Be resilient in the face of adversity, with the ability to overcome challenges and learn from them for next time. Be confident with technology, with the ability to touch type and navigate cloud-based software with ease. Preferred Qualifications Previous experience in customer service, with a proven track record of providing exceptional service experiences. Experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong communication and interpersonal skills, with the ability to build strong relationships with our customers and internal stakeholders. Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork. Strong problem-solving skills, with the ability to think critically and outside the box to provide innovative solutions. Skills and Competencies Excellent communication and interpersonal skills, with the ability to build strong relationships with our customers and internal stakeholders. Strong problem-solving skills, with the ability to think critically and outside the box to provide innovative solutions. Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork. Strong technical skills, with the ability to navigate cloud-based software and troubleshoot technical issues. Ability to prioritize tasks and manage multiple projects simultaneously, with a strong commitment to meeting deadlines and delivering results. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a dedicated talent development program that includes career coaching and opportunities for career development. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service experiences. With a strong focus on innovation and continuous improvement, you will have the opportunity to learn and grow with our company, developing new skills and competencies that will help you achieve your career goals. Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on the values of transparency, inclusivity, collaboration, and innovation. We believe in fostering an inclusive work environment that is supportive and respectful of all employees, regardless of their background or perspective. Our office is a dynamic and fast-paced environment that is designed to inspire creativity and collaboration. With a strong focus on work-life balance, we offer a range of benefits and perks that are designed to support the well-being and happiness of our employees. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a base salary, equity rewards, and a range of benefits and perks. As a Customer Service Representative, you will be eligible for a starting salary of $50,000, plus a range of benefits that include: Extended health benefits package with fully paid premiums for both body and mind. Retirement savings plan matching. Stock options. Support for all your breaks, including vacation, rest and recharge, birthday off, health days, and parental leave top-ups. A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player…yet. To work with a group of people who are humble, supportive, and give a sh*t about our customers. Conclusion If you are a customer-centric individual with a passion for helping others, we invite you to join our team as a Customer Service Representative. With a strong focus on customer success, we are committed to delivering exceptional service experiences that exceed our customers' expectations. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer service experiences. With a range of benefits and perks, including a competitive compensation package, extended health benefits, and a unique opportunity to build, grow, and leave your impact on a $400-billion industry, we believe that blithequark is the perfect place to grow your career and achieve your goals. Apply now to join our team and be part of our journey to revolutionize the service industry!