Senior Full Stack Customer Success Manager – Enterprise Software and Procurement Solutions Expert

Welcome to blithequark Imagine a world where buying software, services, or tools for work is as seamless as making a personal purchase online. At blithequark, we're dedicated to simplifying the complex process of enterprise procurement, which currently sees global spending exceed $120 trillion annually. Our innovative approach has led to the development of a purpose-built procurement platform that offers a consumer-grade user experience, making us a leader in this $50 billion-plus market. With a talented team comprising individuals from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google, we're poised for continued growth and success. Having achieved a $2.2 billion valuation and secured $370 million in funding from renowned investors, we're focused on driving technological advancements, expanding into new markets, and delivering exceptional value to our customers. Join our dynamic team and be part of a journey that's transforming the way businesses manage their procurement processes. About the Role We're seeking an experienced Senior Customer Success Manager to oversee our rapidly expanding customer base across various industries and segments, from growth to enterprise-level clients. As a key member of our team, you'll have the opportunity to collaborate closely with our engineering and product teams while working with a diverse range of stakeholders. Your expertise will be instrumental in advising customers on how to revolutionize their B2B purchasing processes, creating immediate value and efficiency for their employees. In this role, you'll manage a portfolio of clients and drive customer success, making it an ideal position for those who enjoy building relationships, solving complex problems, and working with a world-class team and customers like Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. Key Responsibilities Define and deliver customer business outcomes, partnering with clients to achieve continuous success and growth. Act as a trusted procurement advisor, providing ongoing education and enablement on blithequark's platform and best practices in procurement. Identify and build relationships with key stakeholders across procurement, finance, legal, IT/security, and privacy/compliance teams. Maintain high levels of customer engagement and satisfaction, focusing on adoption and loyalty. Monitor customer health using data-driven adoption metrics and develop strategies to improve outcomes. Collaborate with product and engineering teams to translate business needs into innovative solutions, managing customer expectations and feedback. Empower customers to become product specialists, increasing their self-sufficiency and ability to maximize the value of our platform. Work closely with sales teams to manage renewals and achieve target net retention rates. Continuously improve customer success assets and processes, contributing to the growth and development of our team. Essential Qualifications 5+ years of relevant experience in customer-facing roles, such as customer success, account management, or strategic consulting, with a focus on B2B SaaS and high-paced environments. Procurement experience or familiarity with procurement technologies, including ERP (Netsuite, Coupa, etc.), HRIS (Workday, etc.), CLM, GRC, JIRA, and ServiceNow workflow management tools. Excellent interpersonal skills, with the ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio and prioritize tasks effectively. Creative problem-solving abilities, with attention to detail and a business process-oriented mindset. Proactive team player with a willingness to identify process gaps and contribute to the growth and development of our team. Preferred Qualifications Experience with SaaS workflow management tools, including low-code or no-code configuration. Background in procurement, legal, financial, or IT systems, with fluency or exposure to relevant technologies. Experience working in a top-tier consulting firm or holding an MBA, with a strong understanding of business operations and strategy. Skills and Competencies To succeed in this role, you'll need to possess a unique blend of skills, including: Strong communication and interpersonal skills, with the ability to build rapport with customers and stakeholders. Excellent problem-solving and analytical skills, with a creative approach to addressing complex challenges. Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Business process-oriented mindset, with a focus on workflow efficiency and continuous improvement. Ability to work in a fast-paced environment, with a proactive and adaptable approach to changing priorities and deadlines. Career Growth and Development At blithequark, we're committed to providing our employees with opportunities for growth and development, including: Professional training and development programs, with a focus on skills development and career advancement. Mentorship and coaching, with access to experienced professionals and industry experts. Opportunities for career advancement, with a focus on promoting from within and recognizing individual contributions. A collaborative and dynamic work environment, with a focus on teamwork, innovation, and creativity. Work Environment and Company Culture Our company culture is built on a foundation of: Ownership and accountability, with a focus on taking responsibility for our actions and outcomes. Open communication and transparency, with a focus on sharing information and feedback. Underdog mindset, with a focus on innovation, creativity, and challenging the status quo. Diversity and inclusion, with a focus on creating a welcoming and inclusive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Start-up equity, with the opportunity to share in the company's success and growth. Full health, vision, and dental coverage, with a focus on supporting the well-being of our employees. Commuter benefits, with a focus on supporting work-life balance and reducing commuting costs. Team-building events and happy hours, with a focus on creating a social and collaborative work environment. Flexible PTO, with a focus on supporting work-life balance and employee well-being. Apple equipment and home office budget, with a focus on providing employees with the tools and resources they need to succeed. Conclusion If you're a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to building a diverse and inclusive workspace where everyone feels welcome and valued. Don't miss the chance to join our dynamic team and contribute to the growth and success of our company. Apply now and take the first step towards an exciting and rewarding career with blithequark.