Experienced Clinical Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark At blithequark, we are dedicated to delivering exceptional customer experiences in the healthcare industry. As a leader in our field, we are committed to providing top-notch service to our clients, members, and health plans. Our team of skilled professionals is passionate about making a positive impact on people's lives, and we are now seeking a talented Clinical Customer Service Representative to join our dynamic team. If you are a customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting remote work opportunity. Job Overview As a Clinical Customer Service Representative at blithequark, you will play a vital role in our Customer Service-Clinical department. Your primary responsibility will be to answer incoming calls from providers, members, and health plans, addressing a wide range of topics, from benefit information to problem resolution. You will be working remotely from the comfort of your own home, utilizing company-provided technology equipment, and participating in online meetings via video conferencing. If you are a self-motivated individual with excellent communication skills and a strong work ethic, we want to hear from you. Key Responsibilities Receive and respond to incoming telephone calls in a professional, accurate, timely, and courteous manner Communicate professionally at all times, both verbally and in writing Ascertain the nature of the call and record information in our proprietary systems Look up caller information using our proprietary systems and provide information to the caller Forward logs requiring further research to the appropriate department Utilize appropriate resources, including online resources, to provide timely responses Manage your time effectively to ensure calls are answered within required timeframes and follow-up is done in a timely manner Maintain a safe, secure, and healthy work environment by following all legal and compliance requirements Complete all required trainings in a timely manner and attend weekly staff meetings to discuss issues and foster teamwork Respond to requests from internal and external customers and/or clients as required Perform other duties as assigned and comply with all policies and standards Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School Diploma or equivalent required At least 1 year of experience performing customer service duties, with inbound call center experience preferred Basic computer skills and the ability to utilize and maneuver in multiple systems during a single interaction Strong verbal communication skills and the ability to communicate professionally at all times Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience working in a healthcare or clinical setting Knowledge of medical terminology and healthcare-related concepts Experience working with proprietary systems and software applications Bilingual or multilingual skills Core Competencies To excel in this role, you will need to demonstrate the following core competencies: The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships Excellent customer service skills to meet the needs and expectations of both internal and external customers Strong listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment The ability to effectively organize, prioritize, multi-task, and manage time in a fast-paced environment Demonstrated accuracy and productivity in a changing environment with constant interruptions The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions The ability to exercise strict confidentiality in all matters Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Clinical Customer Service Representative, you will have access to ongoing training and development opportunities, including: Comprehensive training programs to enhance your customer service and clinical knowledge Opportunities for career advancement and professional growth within the company Access to online resources and educational materials to support your ongoing learning and development A supportive and collaborative work environment that encourages teamwork and innovation Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote worker, you will be part of a dynamic team that values flexibility, work-life balance, and open communication. Our company culture is built on the following core values: A commitment to delivering exceptional customer experiences A passion for innovation and continuous improvement A focus on teamwork and collaboration A dedication to diversity, equity, and inclusion A commitment to the growth and development of our employees Compensation, Perks, and Benefits As a Clinical Customer Service Representative at blithequark, you will be eligible for a competitive hourly rate of $15 per hour, as well as a range of perks and benefits, including: Comprehensive health insurance benefits 401(k) retirement savings plan with company match Paid time off and holidays Opportunities for career advancement and professional growth Access to online resources and educational materials to support your ongoing learning and development Conclusion If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting remote work opportunity with blithequark. As a Clinical Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and making a positive impact on people's lives. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of the blithequark team and start your journey to a rewarding and fulfilling career in customer service.