Senior Full Stack Customer Success Manager – Strategic Partnership Development and Customer Value Enhancement at blithequark

Introduction to blithequark blithequark is revolutionizing the way businesses make informed decisions by building a cutting-edge data platform that powers safe and fair choices. Since its inception in 2014, blithequark has been at the forefront of innovation, leveraging its robust data platform to help customers assess risk, ensure safety and compliance, and build trusted workplaces and communities. With a client base of over 100,000 customers, including prominent names such as DoorDash, Coinbase, Lyft, Instacart, and Airtable, blithequark has established itself as a leader in the industry. Our team thrives on solving complex problems with innovative solutions that advance our mission, and we're proud to be recognized on the Forbes Cloud 100 2024 List and as a Y Combinator 2024 Breakthrough Company. About the Team and Role As a Senior Customer Success Manager at blithequark, you will be an integral part of our customer success team, responsible for driving product adoption, growth, value, and partnership with our customers. Your success in this role will be measured by your ability to deepen existing relationships through strategic alignment and quickly win the trust of key customer stakeholders. You will work collaboratively with fellow professionals who succeed through collaboration, grit, and constant learning. Additionally, you will partner directly with the customer's leadership team, leveraging your polished communication and strong executive presence to act as a trusted advisor and advocate, ensuring the overall health of your accounts. Key Responsibilities Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships. Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value. Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution. Collaborate with Account Management to assess account health and identify opportunities for growth and expansion. Coordinate cross-functionally with internal teams, including Engineering, Product, Sales, Support, and Executives, to advocate for customer needs and ensure successful outcomes. Act as the voice of the customer within blithequark, providing visibility into customer goals, feedback, and challenges. Develop and apply a deep understanding of blithequark's products and processes, aligning them with customer programs to achieve positive business outcomes. Essential Qualifications To excel in this role, you should possess: Experience and Expertise: A minimum of 3+ years in customer success, account management, or sales roles, with experience in the SaaS or Human Resources industry being a plus. Customer Focus and Relationship Building: A strong customer-centric mindset, viewing customer success as your own success, and a proven ability to build and maintain robust relationships with customers at various organizational levels. Problem-Solving and Strategic Thinking: A consultative approach to problem-solving, effectively managing customer expectations, and demonstrated ability to navigate challenges and drive positive business outcomes. Communication Skills: Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely, and the ability to collaborate effectively with internal teams and external stakeholders. Adaptability and Learning Agility: Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment, and an eagerness to learn quickly and take on challenging new initiatives. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working with cross-functional teams, including sales, marketing, and product development. Knowledge of the latest trends and technologies in customer success, account management, and sales. Certifications or training in customer success, account management, or sales. Experience working in a fast-paced, dynamic environment with a strong focus on innovation and growth. Skills and Competencies To succeed in this role, you should possess the following skills and competencies: Strategic Thinking: The ability to develop and implement strategic plans to drive customer value and growth. Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with customers and internal stakeholders. Problem-Solving and Analytical Skills: The ability to analyze complex problems and develop effective solutions. Collaboration and Teamwork: The ability to work collaboratively with cross-functional teams to drive customer success and growth. Adaptability and Flexibility: The ability to adapt to changing customer needs and priorities in a fast-paced environment. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Senior Customer Success Manager, you'll have access to: Professional Development Opportunities: Training and development programs to help you enhance your skills and knowledge in customer success, account management, and sales. Career Advancement Opportunities: Opportunities to advance your career within the company, with a focus on promoting from within. Mentorship and Coaching: Mentorship and coaching from experienced professionals in the industry. Industry Events and Conferences: Opportunities to attend industry events and conferences to stay up-to-date on the latest trends and technologies. Work Environment and Company Culture At blithequark, we're proud of our dynamic and innovative work environment. As a Senior Customer Success Manager, you'll be part of a team that: Values Collaboration and Teamwork: We believe that collaboration and teamwork are essential to driving customer success and growth. Embraces Innovation and Creativity: We encourage innovation and creativity in all aspects of our work, from developing new solutions to improving existing processes. Fosters a Culture of Transparency and Open Communication: We believe in transparency and open communication, and we encourage our employees to speak up and share their ideas and feedback. Supports Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements to support our employees' needs. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Salary Range: The on-target earnings range for this role is $109,000 to $128,000 in Denver, CO. Benefits: 100% medical, dental, and vision coverage, up to $25K reimbursement for fertility, adoption, and parental planning services, and a flexible PTO policy. Perks: Monthly wellness stipend, home office stipend, and in-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. Learning and Development Allowance: A generous learning and development allowance to support your ongoing education and professional development. Conclusion If you're a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Customer Success Manager, you'll have the chance to work with a talented team, develop strategic partnerships, and drive customer value and growth. Don't miss out on this opportunity to join a dynamic and innovative company that's shaping the future of customer success. Apply now to take the first step in your new career!