Senior Customer Value Director - Driving Business Growth and Customer Success through Strategic Partnerships and Innovative Solutions at blithequark

Introduction to blithequark blithequark is a pioneering force in the industry, leveraging cutting-edge technology and community-generated AI to empower businesses of all sizes to make smarter, more profitable decisions. With a global network of over 10 million buyers and suppliers, our total spend management platform is the go-to solution for companies looking to improve their operating margins. At blithequark, we're committed to fostering a collaborative culture that values transparency, openness, and excellence, and we're dedicated to making a measurable impact on our clients, the business, and each other. Why Join blithequark? By joining blithequark, you'll become part of a dynamic team that's shaping the future of business decision-making. You'll have the opportunity to work with the latest technology, collaborate with talented professionals, and contribute to a company that's making a real difference in the world. Our culture is built on a foundation of innovation, teamwork, and mutual respect, and we're passionate about helping our employees grow and thrive in their careers. Pioneering Technology At blithequark, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Our community-generated AI is informed by trillions of dollars of direct and indirect spend data, giving our customers the insights they need to make informed decisions and drive business growth. Collaborative Culture We value collaboration and teamwork at blithequark, and our culture is driven by transparency, openness, and a shared commitment to excellence. Our employees are passionate about what they do, and we're dedicated to creating a work environment that's supportive, inclusive, and fun. Global Impact By joining blithequark, you'll have the opportunity to make a global, measurable impact on our clients, the business, and each other. Our solutions are used by companies all over the world, and we're proud of the difference we're making in the lives of our customers and their communities. The Impact of the Senior Customer Value Director Role The Senior Customer Value Director is a senior-level individual focused on maximizing customer value and ensuring that customers achieve their desired outcomes with blithequark's products or services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth. As a Senior Customer Value Director, you'll be the primary point of contact for our customers, providing critical functions such as coaching customer teams, communicating key information, and driving customer success strategies. Key Responsibilities Work with and coach customer teams to drive customer success strategies and achieve customer success goals Provide communication to customers regarding blithequark, new product capabilities, and other critical information Develop and drive value plans to ensure customer success and growth Conduct scheduled customer check-ins and drive periodic business/value reviews Manage renewals and monitor customer performance Establish yourself as a trusted advisor to our customers and coordinate blithequark internal resources as needed Share best practices, product information, and relevant blithequark news with our customers Support and drive customer campaigns to promote blithequark's solutions and services What You'll Bring to blithequark To be successful in this role, you'll need to bring a strong background in customer/client management, entrepreneurial attitude, negotiation skills, and experience with demonstrated success in managing client expectations, developing and maintaining executive relationships, and project management. You'll also need to have strong organizational and data analytic skills, as well as excellent communication skills, including professional writing, verbal, and presentation skills. Essential Qualifications Strong P2P or S2C domain expertise Strong background in customer/client management Entrepreneurial attitude and negotiation skills Experience with demonstrated success in managing client expectations and developing and maintaining executive relationships Strong organizational and data analytic skills Excellent communication skills, including professional writing, verbal, and presentation skills Minimum bachelor's degree required – master's degree a plus Preferred Qualifications Background in software and SaaS solutions Experience with project management, including managing disparate, cross-functional, cross-enterprise project teams Ability to have value-based conversations with business executives Strong understanding of the latest technology trends and innovations in the industry Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and thrive in their careers. As a Senior Customer Value Director, you'll have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. You'll also have the chance to work with a talented team of professionals who are passionate about what they do, and you'll be part of a company that's shaping the future of business decision-making. Work Environment and Company Culture Our work environment is collaborative, inclusive, and fun, and we're dedicated to creating a culture that values transparency, openness, and excellence. We believe in recognizing and rewarding our employees' achievements, and we offer a range of perks and benefits to help you thrive in your career and in your personal life. Compensation, Perks, and Benefits The estimated pay range for this role is $136,000 - $184,000 + eligibility for commission with an estimated pay mix of 80/20. The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location. We also offer a range of perks and benefits, including comprehensive health insurance, retirement savings plans, and paid time off. Conclusion If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Senior Customer Value Director role at blithequark. This is a unique opportunity to join a pioneering company that's shaping the future of business decision-making, and to make a real difference in the lives of our customers and their communities. Don't miss out on this chance to take your career to the next level and to be part of a talented team of professionals who are passionate about what they do. Apply now to join blithequark and start making a lasting impact!