Experienced Customer Success Director – Strategic Leadership and Customer Excellence in SaaS Industry

Welcome to blithequark At blithequark, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, enabling our customers to outpace their competition and the market. Our mission is to empower businesses to make informed decisions, drive growth, and achieve success. We are committed to our customers' success and to our Winning Culture, which unites us across teams and geographies. About Our Customers Our customers rank among the most prestigious companies globally, including Fortune 50 giants such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among the 2,400+ global companies that rely on our best-in-class platform. We take pride in our ability to deliver exceptional results and foster long-term relationships with our clients. Our Winning Culture Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, behave like leaders regardless of title, and are committed to achieving ambitious goals. We celebrate our wins, big and small, and recognize the importance of teamwork and collaboration. Our operating principles are centered around being strategy-led, values-based, and disciplined in execution, ensuring that every team member is inspired, connected, developed, and rewarded. Job Overview We are seeking a highly driven and dynamic Customer Success Director to join our team in San Francisco. As a front-line leader, you will manage a team of 3-5 field resources and oversee a strategic set of customers within the Consumer industry vertical. You will report directly to the AVP of Customer Success for the Consumer industry vertical and work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved. Key Responsibilities Execute the overall company and Customer Success strategy to deliver business-critical outcomes related to customer acquisition, implementation, adoption, and expansion. Lead and coach your team to achieve quarterly business goals and drive key performance metrics, including best-in-class retention rates, strong and consistent contribution of qualified leads for new business, and NNACV expansion to grow the existing customer base. Provide weekly and monthly business forecasts related to key metrics, with emphasis on rigorous inspection to drive forecast accuracy. Serve as a client-facing champion and foster senior-level customer relationships across your book of business, operating with a strong go-to-market and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships. Ensure the execution of key business excellence programs designed to ensure successful blithequark implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions. Essential Qualifications Proven track record of success as a top performer with a minimum of five years of experience working in SaaS, including 3-5 years of prior management experience. Strong business acumen, coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives. Financial expertise, including knowledge of business, finance, accounting, and strategy. Analytical skills, with the ability to consistently reprioritize and execute with speed and precision. Collaboration and leadership skills, with the ability to define clear objectives, communicate goals, and hold others accountable. Industry knowledge, with a strong understanding of industry trends and events. Financial analysis skills, with the ability to read and interpret financial results from 10K and other publicly available sources. Values-driven, inclusive, and empathetic, with a commitment to diversity, equity, inclusion, and belonging. Preferred Qualifications Bachelor's degree, with a focus on business, finance, marketing, operations, supply chain, technology, or other fields with demonstrated relevance. An MBA is a plus. A customer success-oriented background, ideally with experience supporting enterprise performance management (EPM), multi-dimensional modeling platforms, or another leading SaaS provider. Experience negotiating commercial agreements for software and related services, with the ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively. Technical proficiency, with knowledge of agile software implementation methodologies. Customer focus, with strong customer management skills and executive-level communication experience. People development skills, with strong management and leadership experience, and a track record of cultivating talent. Business planning skills, with knowledge of business planning and forecasting practices. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Success Director, you will have access to a range of training and development opportunities, including leadership development programs, industry conferences, and workshops. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture Our work environment is dynamic, collaborative, and fast-paced. We believe in fostering a culture of innovation, creativity, and inclusivity, where every team member feels valued, respected, and empowered to contribute. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary range of $200,000 - $271,000 USD, as well as a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional growth and development, including training and development programs, industry conferences, and workshops. Conclusion If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Director at blithequark, you will have the opportunity to work with a talented team of professionals, drive business growth, and deliver exceptional customer experiences. Don't miss out on this chance to join a dynamic and innovative company that is shaping the future of business decision-making. Apply now to become a part of our team and help us achieve our mission of empowering businesses to make informed decisions and drive success. Our Commitment to Diversity, Equity, Inclusion, and Belonging We believe that attracting and retaining the best talent and fostering an inclusive culture strengthens our business. We are committed to diversity, equity, inclusion, and belonging, and we recognize the importance of creating a work environment that is welcoming, inclusive, and respectful of all employees. We hire based on merit, and we encourage applications from diverse candidates. If you require accommodation during the hiring process, please don't hesitate to contact us. Fraud Recruitment Disclaimer Please be aware that fraudulent and fictitious job opportunities are being circulated on the Internet. We do not extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. If you have any doubts about the authenticity of an email, letter, or telephone communication purportedly from blithequark, please contact us before taking any further action.